Import to Freshdesk from Crisp
If you tried to migrate your tickets and related data from Crisp to Freshdesk, quite likely you we’ve experienced some troubles. And you are not alone as most help desk solutions try to trap down you into their ecosystem. But don’t worry, because there is an alternative that requires virtually no time and energy.
Slim Import Opportunities
Freshdesk does give you a solution to import your records directly from Zendesk and Gmail. In cases where you’re migrating from a different source, then you should either utilize their API or get your CSV document ready. Suffice to say, native import tools don’t function as expected.
Lack of a proficient Personnel
Another way to import records to Freshdesk is with their API. Yet, you may need a dedicated IT skilled practitioner who can achieve this type of a task.
In case you don’t have one already, you will have to find them. However, there’s no guarantee that the script they will provide will get the job done.
Doing It Manually Is Often Risky
Lastly, there’s the case of importing tickets by hand which may contribute to both success and failure. Indeed, the process can be either a nightmare which will result in data corruption or you find a way to handle things on your own, which is highly unlikely.
Data Migration Should Be Hassle-free
Importing data to Freshdesk shouldn’t be such a challenge. In fact, it should be as effortless as one-two-three. Why spend your time on transferring tickets from one place to another when you can work on winning your customers? Here’s how you can achieve this with us!
Move from Crisp to FreshdeskWhat Our Team Can Do for You
With years of experience at our disposal, we are familiar with data migration like no other.
Be it a help desk or some other form of ticketing application, we will transfer all your tickets, contacts, and more in just a few steps.
Here’s the things you will undoubtedly be getting choosing our team of specialists!
Reduce or Eradicate Downtime
Why spend work hours or in many cases days controlling the migration process when you can leave it to us? Cut down the time and work needed to migrate to Freshdesk; eliminate discomfort for your staff and customers.
Testing Done Right
Every migration process should provide a testing phase. Our specialists made sure that you are able to carry out various checks before you start your migration allowing you to detect any weak points.
Take the Pain out of your Freshdesk import
The greatest benefit of our import service is that you don’t need to set up anything to begin with migrating all your information to Freshdesk. That's correct, no scripts, no documents are required.
Migrate tickets correctly
Have a piece of mind knowing that the tickets history reaches its destination safely. Hence, we meticulously test drive our migration method before every launch. We want you to have the best experience possible and continue to work on our solution.
Why You Should Use Our Service
Secure experience
We realize the value of your personal and ticket data. So, we do whatever depends on us to protect it. Any information you give us in the course of the import process is confidential.
Assisted import
Our agents will be happy to give answers to any questions you might have. And in addition give you guidance through the process and confirm that everything operates the properly.
Sustained accuracy of records
Our developers made sure that your help desk data remains unaltered during the migration process. All the connections stay intact so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk tickets export happens
Preparing for the Import
No import is good without prep work.Hence, we suggest you head over and create custom fields and agent profiles in Freshdesk. On top of that, ensure that you disable triggers and automation rules.
Link Crisp
Once you’ve set up all the user profiles, you will have to provide the needed credentials to your Crisp. Without them, we won't be able to fetch data, which means that the migration process won't begin.
Link Freshdesk
Once the Crisp is linked, you will have to grant the credentials for your Freshdesk. That way out import wizard can understand where to transfer the tickets and the rest of the support data.
Tell what records to transfer
Let us know what types of historical records you want to relocate. To ensure that all your data is transmitted accurately, you will also need to map ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try and test the import wizard before you start
Before we move on to importing all ticket data to Freshdesk, you get a no cost trial. During the presentation, you will be able to inspect a small portion of your data in Freshdesk.
Import all data to Freshdesk
Right after you tested the import tool and ready to transfer all your tickets, we suggest that you pick a time when your support customer support is the least busy and initiate the import.
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you may request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our experts to help you out.