Import to Freshdesk from Database
If you tried to transfer your tickets and related data from Database to Freshdesk, chances are you we’ve gone through some difficulties. And you are not alone as most help desk providers try to lock down you into their ecosystem. But don’t worry, as there is an alternative that calls for little to no time and effort.
Limited Import Possibilities
Freshdesk does provide you with ways to import your data directly from Zendesk and Gmail. In cases where you’re migrating from a different ticketing tool, then you have to either use their API or get your CSV file ready. Suffice to say, out of the box import apps don’t work as expected.
Lack of a skilled Staff
An additional way to import data to Freshdesk is with their API. But, you need a dedicated IT specialist who can fulfill this type of a task.
And if you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will write will get the work done.
Doing It Manually Can Be Risky
Finally, there’s the case of importing tickets manually which could lead to both success and failure. Indeed, the process can be either a nightmare which may cause data corruption or you manage to handle things on your own, which is extremely unlikely.
Data Migration Must Be Straightforward
Importing records to Freshdesk shouldn’t be such a hurdle. In fact, it should be as easy as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to accomplish this with us!
Move from Database to FreshdeskWhat Our Team Can Do for You
With years of practical knowledge at hand, we know data migration like no other.
Be it a help desk or any other ticketing software, we will relocate all your tickets, contacts, and more in just a few steps.
Here’s what you are going to be getting by working with our team of specialists!
Minimize or Eliminate Downtime
Why allocate hours or perhaps days dealing with the migration process when you can leave it to us? Cut down the amount of time needed to transition to Freshdesk; eliminate discomfort for support agents and clients.
Testing Done Properly
Every migration process should have a testing step. Our team made sure that you can do a number of tests before you start your migration so that you could identify all the flaws.
Simplify Your Freshdesk Import
The best benefit of our migration tool is that you don’t need to deploy a thing to begin with moving all the data to Freshdesk. Exactly, no scripts, no documents involved.
Migrate data accurately
We want you to have a piece of mind knowing that everything you're importing arrives at its destination safely. Therefore, we meticulously test our migration method before each launch. We want you to have the greatest experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal data and support history. Hence, we do everything that depends on us to protect it. Any of the data you provide us in the course of the import process is confidential.
Assisted import
Our team will be happy to answer any questions you might have. And in addition guide you throughout the process and ensure that everything operates the properly.
Maintained data accuracy
Our tech team ensured that your support history stays unaltered all the way through the migration process. All the connections remain unchanged so you get data that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk migration works
Getting ready for the Import
No import is good without preparation.Hence, we suggest you go and create custom fields and agent profiles in Freshdesk. On top of that, make sure to deactivate triggers and automation rules.
Link Database
Once you’ve taken care of all the users, you need to grant the necessary credentials to your Database. Without them, we won't be able to get data, and therefore the migration process won't begin.
Link Freshdesk
Right after the Database is connected, you will have to provide the credentials for your Freshdesk. That is how out import wizard can understand where to transfer the tickets and the rest of the support data.
Say what to import
Let us know what types of information you want to transfer. To ensure all your data is migrated accurately, you will also need to match up ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Test drive the tool upfront
Before we begin importing all support data to Freshdesk, you get a totally free test. During the presentation, you will be able to inspect a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
After you checked the import tool and ready to move all your data, we recommend that you pick a time when your support department is the least busy and initiate the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.