Import to Freshdesk from Deskpro

Say you tried to transfer your support tickets from Deskpro to Freshdesk, quite likely you we’ve experienced some challenges. And you are not alone because many help desk vendors want to trap down you into their ecosystem. But don’t worry, because there is an alternative that requires virtually no time and energy.

Limited Import Possibilities

Freshdesk does indeed provide you with ways to import your records directly from Zendesk and Gmail. In case you’re migrating from some other help desk, then you need to either utilize their API or get your CSV document prepared. Suffice to say, out of the box import apps don’t function as expected.

Absence of a skilled Staff

An alternative way to import info to Freshdesk is to make use of their API. Yet, you may need a dedicated IT professional who could complete this kind of a task.

In case you don’t have one already, you will have to find them. But, there’s no guarantee that the code they will provide will get the job done.

Doing It By hand Is Generally High stakes

Finally, there’s the case of importing tickets manually which could contribute to both success and failure. Indeed, the experience can be either a nightmare which can contribute to data corruption or you find a way to execute things by yourself, which is highly unlikely.

Data Migration Can Be Straightforward

Importing records to Freshdesk shouldn’t be such a hindrance. In fact, it must be as simple as one-two-three. Why spend your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way you can do this with us!

Move from Deskpro to Freshdesk

Ways Our Service Can Help

With many years of knowledge at hand, we understand data migration like no other.

Be it a help desk or other sorts of ticketing program, we can transfer all your tickets, contacts, and more in just a few mouse clicks.

Here’s what you are going to be getting deciding to work with our team of specialists!

Cut down or Prevent Downtime

Why put in hours or perhaps days organizing the migration process when you can let us take care of it? Cut down on the time it takes transition to Freshdesk; get rid of pain for employees and clients.

Testing Done Properly

Each migration process should have a screening phase. Our specialists ensured that you can perform multiple checks before starting your migration to allow you to isolate any kind of flaws.

Simplify Your Freshdesk Import

The greatest benefit of our migration tool is that you don’t have to set up anything to begin moving all of your tickets to Freshdesk. Exactly, no developers, no documents are required.

Migrate support history the right way

We want you to have a piece of mind understanding that the support history reaches Freshdesk unchanged. That is why, we carefully test drive our migration method before every launch. We want you to have the excellent experience possible and keep up the work on our solution.

3 Reasons to Choose Us

Risk-free experience

We fully understand the value of your personal and ticket information. So, we take all the necessary measures to secure it. All details you give us throughout the time of the import process is undisclosed.

Get an import expert

Our account manager will be glad to resolve any questions you might have. And also guide you throughout the import and ensure that everything functions the properly.

Consistent data accuracy

Our tech team ensured that your support history remains unaltered during the migration process. All of the connections keep unaffected so you get records that are easy to search and use.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The way auto Freshdesk migration functions

Step

Getting ready for the Import

No import is possible without ground work.Hence, make sure you head over and create custom fields and agent profiles in Freshdesk. In addition, make sure to turn off triggers and automation rules.

Step

Connect Deskpro

When you’ve created all the users, you will have to provide the necessary credentials to your Deskpro. Without them, we won't be able to retrieve records, which means that the migration process won't launch.

Step

Connect Freshdesk

When the Deskpro is hooked up, you need to give the credentials for your Freshdesk. That way out import wizard will understand where to import the tickets and the rest of the support data.

Step

Say what to import

Let us know what sorts of information you would like to relocate. To ensure that all the your data is moved properly, you will also need to match up ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.

Step

Try and test the service upfront

Before we start importing all support records to Freshdesk, you get an absolutely free trial. During the demo, you will be able to review a small amount of your data in Freshdesk.

Step