Import to Freshdesk from Dixa
If you tried to migrate your tickets and related data from Dixa to Freshdesk, it is likely that you we’ve encountered some challenges. And you are not alone as most help desk solutions want to lock down you into their ecosystem. But don’t worry, because there is a solution that calls for no time and effort.
Slim Import Opportunities
Freshdesk does give you a way to import your records straight from Zendesk and Gmail. In cases where you’re migrating from a different source, then you have to either use their API or get your CSV document organized. Suffice to say, out of the box import tools don’t work as you imagine.
Lack of a proficient Team
An additional way to import records to Freshdesk is with their API. However, you will need a dedicated IT professional who can carry out this type of a task.
And if you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the script they will write will be able to get the work done.
Doing It Manually Is Often Risky
Lastly, there’s the case of importing tickets by hand which can result in both good results and failure. Indeed, the experience can be either a nightmare which will cause data corruption or you manage to do things yourself, which is extremely unlikely.
Data Migration Must Be Hassle-free
Importing data to Freshdesk shouldn’t be such a challenge. In fact, it should be as easy as one-two-three. Why spend time on transferring tickets from one place to another when you can work on winning your customers? Here’s how you can accomplish this with us!
Move from Dixa to FreshdeskWhat Our Team Can Do for You
With years of practical knowledge under our belt, we know data migration like no one else.
Be it a help desk or any other ticketing application, we will move all your tickets, contacts, and more in just a couple of steps.
Here’s the things you will be getting by working with our team of Freshdesk import experts!
Minimize or Eradicate Downtime
Why allocate work hours or even days managing the migration process if you can let us take care of it? Cut down the time and effort it takes migrate to Freshdesk; get rid of issues for company and consumers.
Testing Done Right
Every migration process should provide a testing phase. Our experts ensured that you can run several tests prior to your migration so that you can find any of the weak spots.
Take the Pain out of your Freshdesk import
The best part about our import service is that you don’t need to install anything at all to begin with moving all your data to Freshdesk. That’s right, no coding, no files involved.
Migrate data accurately
Have a piece of mind knowing that everything you're importing gets to Freshdesk safely. For that reason, we meticulously test our migration method before every release. We want you to have the excellent experience possible and continuously work on our solution.
Why You Should Use Our Service
Secure experience
We realize the value of your personal and ticket data. Therefore, we take all the necessary measures to protect it. The info you provide us during the import process is secret.
Assisted import
Our agents will be happy to answer any questions you may have. And in addition guide you through the import and make sure that everything works the best way.
Maintained accuracy of records
Our developers made sure that your data remains unaltered in the course of the migration process. All the connections stay unchanged so you get data that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk export works
Preparing for the Import
No import is good without prep work.Hence, we suggest you head over and set up custom fields and agent profiles in Freshdesk. On top of that, make sure to switch off triggers and automation rules.
Link Dixa
Once you’ve set up all the profiles, you will need to give the mandatory credentials to your Dixa. Without them, we won't be able to fetch records, and therefore the migration process won't start.
Link Freshdesk
Right after the Dixa is linked, you will have to provide the credentials for your Freshdesk. This way out import wizard can understand where to transfer the tickets and the rest of the support data.
Tell what records to migrate
Let us know what types of historical records you want to move. To make sure that all the your data is relocated accurately, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try out the import wizard beforehand
Before we begin importing all ticket data to Freshdesk, you get a free tryout. During the presentation, you will be able to inspect a small portion of your data in Freshdesk.
Import all tickets to Freshdesk
After you evaluated the import tool and ready to move all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you can request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.