Import to Freshdesk from eDesk
Say you tried to transfer your support tickets from eDesk to Freshdesk, quite likely you we’ve encountered some challenges. And you are not alone as many help desk providers want to lock down you into their ecosystem. But don’t worry, as there is an alternative that requires little or no time and energy.
Few Import Possibilities
Freshdesk does indeed provide you with a solution to import your data directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you should either use their API or get your CSV file prepared. Suffice to say, native import apps don’t do the job as expected.
Absence of a skilled Personnel
An alternative way to import data to Freshdesk is to make use of their API. But, you may need a dedicated IT professional who will be able to achieve this particular a task.
And if you don’t have one already, you will need to find them. But, there’s no guarantee that the code they will come up with will get the job done.
Doing It By hand Can Be High stakes
Last of all, there’s the case of importing tickets manually which may lead to both success and failure. Indeed, the experience can be either a challenge which may result in data corruption or you manage to do things by yourself, which is highly unlikely.
Data Migration Can Be Straightforward
Importing information to Freshdesk shouldn’t be such a hurdle. In fact, it must be as simple as one-two-three. Why spend your time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way to achieve this with us!
Move from eDesk to FreshdeskWays Our Service Can Help
With many years of experience at our disposal, we understand data migration like no other.
Be it a help desk or other sorts of ticketing software, we can relocate all your tickets, contacts, and more in just a few steps.
Here’s what you will undoubtedly be getting deciding to work with our team of specialists!
Cut down or Eliminate Downtime
Why put in hours or in many cases days handling the migration process when you can let us take care of it? Cut the time and work it takes move to Freshdesk; reduce pain for your employees and clients.
Testing Done Correctly
Each migration process should have a screening step. Our experts ensured that anyone can carry out multiple tests before starting your migration to allow you to pinpoint any kind of flaws.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to deploy anything at all to begin with relocating all the information to Freshdesk. That's correct, no coding, no documents are required.
Migrate support history correctly
We want you to have a piece of mind understanding that the support history gets to Freshdesk successfully. Therefore, we diligently test our migration method before each launch. We want you to have the best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to safeguard it. Any of the details you provide us during the import process is undisclosed.
Get an import expert
Our team will be glad to resolve any questions you might have. And in addition lead you throughout the import and confirm that everything works the properly.
Consistent data accuracy
Our development team ensured that your help desk data stays unaltered in the course of the migration process. All the relations remain intact so you get data that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk tickets export functions
Arranging the Import
No import is possible without preparation.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. On top of that, be sure to deactivate triggers and automation rules.
Connect eDesk
When you’ve taken care of all the user profiles, you need to give the mandatory credentials to your eDesk. Without them, we won't have the ability to get records, and therefore the migration process won't start.
Connect Freshdesk
When the eDesk is connected, you need to give the credentials for your Freshdesk. This way out import wizard can understand where to migrate the tickets and the rest of the support data.
Tell us what to transfer
Let us know what sorts of information you would like to transfer. To make sure that all the your information is transmitted adequately, you will also need to map ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Try the tool before you start
Before we start importing all support records to Freshdesk, you get a cost-free tryout. During the presentation, you will be able to see a small amount of your data in Freshdesk.
Import all records to Freshdesk
Once you tested out the import tool and ready to relocate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our experts to help you out.