Import to Freshdesk from FreeScout

If you tried to relocate your support tickets from FreeScout to Freshdesk, chances are high you we’ve experienced some obstacles. And you are not alone because many help desk vendors try to trap down you into their ecosystem. But don’t worry, because there is an alternative that requires no time and energy.

Limited Import Choices

Freshdesk does provide a way to import your records directly from Zendesk and Gmail. In cases where you’re migrating from some other help desk, then you need to either utilize their API or get your CSV document prepared. Suffice to say, native import tools don’t do the job as expected.

Lack of a competent Team

Another way to import info to Freshdesk is to make use of their API. However, you need a dedicated IT expert who could carry out this kind of a task.

In case you don’t have one already, you will have to find them. But, there’s no guarantee that the script they will come up with will get the job done.

Doing It Manually Is Generally High stakes

Finally, there’s the case of importing tickets by hand which can result in both success and failure. Indeed, the experience can be either a nightmare which can contribute to data corruption or you find a way to execute things by yourself, which is highly unlikely.

Data Migration Should Be Effortless

Importing records to Freshdesk shouldn’t be such an obstacle. In fact, it must be as simple as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way you can do this with us!

Move from FreeScout to Freshdesk

What Our Team Can Do for You

With years of experience under our belt, we understand data migration like no other.

Be it a help desk or some other form of ticketing software system, we can move all your tickets, contacts, and more in just a few steps.

Here’s the things you will be getting deciding to work with our team of specialists!

Reduce or Prevent Downtime

Why spend work hours or even days organizing the migration process when you can let us take care of it? Cut down on the time and effort needed to switch to Freshdesk; eradicate pain for your company and customers.

Testing Done Properly

Every migration process should involve a screening phase. Our specialists ensured that you can run various checks before you start your migration to allow you to find any of the weak points.

Simplify Your Freshdesk Import

The best part about our import wizard is that you don’t have to install anything to begin with moving all of your tickets to Freshdesk. Exactly, no developers, no documents are required.

Migrate tickets correctly

Have a piece of mind understanding that the support history reaches Freshdesk unchanged. For that reason, we carefully test drive our migration method before every launch. We want you to have the very best experience possible and continuously work on our solution.

3 Reasons to Choose Us

Risk-free experience

We fully understand the value of your personal and ticket data. So, we take all the necessary measures to secure it. The information you give us throughout the time of the import process is undisclosed.

Assisted import

Our account manager will be glad to resolve any questions you might have. And in addition guide you through the process and ensure that everything functions the properly.

Sustained accuracy of records

Our tech team made sure that your data remains unaltered during the migration process. All the connections keep unaffected so you get records that are easy to search and use.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

How auto Freshdesk export functions

Step

Getting ready for the Import

No import is good without ground work.Hence, make sure you head over and create custom fields and agent profiles in Freshdesk. On top of that, make sure to switch off triggers and automation rules.

Step

Link FreeScout

Once you’ve created all the profiles, you will need to provide the required credentials to your FreeScout. Without them, we won't be able to retrieve data, which means that the migration process won't launch.

Step

Link Freshdesk

Once the FreeScout is hooked up, you need to give the credentials for your Freshdesk. That way out import wizard can understand where to import the tickets and the rest of the support data.

Step

Say what records to migrate

Let us know what types of data you would like to move. To ensure that all the your data is relocated properly, you will also need to match up ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.

Step

Try out the service beforehand

Before we move on to importing all the records to Freshdesk, you get an absolutely free trial. During the presentation, you will be able to review a small portion of your data in Freshdesk.

Step

Import all data to Freshdesk

Once you tested out the import tool and ready to move all your tickets, we recommend that you pick a time when your support customer support is the least busy and start the import.