Import to Freshdesk from Freshdesk
Say you tried to transfer your support tickets from Freshdesk to Freshdesk, quite likely you we’ve experienced some challenges. And you are not alone as most help desk providers try to trap down you into their ecosystem. But don’t worry, because there is a solution that calls for no time and energy.
Limited Import Possibilities
Freshdesk does indeed provide you with a way to import your records straight from Zendesk and Gmail. In cases where you’re migrating from a different ticketing tool, then you should either utilize their API or get your CSV document prepared. Suffice to say, out of the box import tools don’t do the job as you imagine.
Absence of a skilled Team
An alternative way to import info to Freshdesk is to make use of their API. Yet, you will need a dedicated IT professional who can fulfill such a task.
In case you don’t have one already, you will have to find them. But, there’s very little guarantee that the script they will come up with will be able to get the task done.
Doing It By hand Is Generally High stakes
Finally, there’s the case of importing tickets manually which can contribute to both good results and failure. Indeed, the experience can be either a nightmare which may result in data corruption or you find a way to do things by yourself, which is extremely unlikely.
Data Migration Can Be Straightforward
Importing records to Freshdesk shouldn’t be such a hindrance. In fact, it must be as effortless as one-two-three. Why spend time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from Freshdesk to FreshdeskWays Our Service Can Help
With many years of practical knowledge under our belt, we are familiar with data migration like no one else.
Be it a help desk or other sorts of ticketing program, we can transfer all your tickets, contacts, and more in just a couple of steps.
Here’s what you will be getting choosing our team of Freshdesk import experts!
Cut down or Prevent Downtime
Why put in hours or even days controlling the migration process if you can let us take care of it? Minimize the amount of time needed to switch to Freshdesk; avoid pain for staff and customers.
Testing Done Properly
Each migration process should have a screening phase. Our specialists ensured that you are able to do a number of checks prior to your migration to enable you to find any weak points.
Simplify Your Freshdesk Import
The best part about our migration tool is that you don’t have to set up anything to begin with migrating all the information to Freshdesk. Exactly, no coding, no files involved.
Migrate support history accurately
We want you to have a piece of mind understanding that the tickets history reaches Freshdesk safely. That is why, we rigorously test drive our migration method before every release. We want you to have the greatest experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal and ticket information. So, we take all the necessary measures to protect it. All data you give us during the import process is undisclosed.
Get an import expert
Our account manager will be glad to give answers to any questions you may have. And in addition give you guidance throughout the process and ensure that everything works the correct way.
Consistent data accuracy
Our tech team ensured that your data remains unaltered during the migration process. All the connections remain intact so you get records that are easy to search and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export happens
Getting ready for the Import
No import is possible without ground work.Hence, make sure you head over and set up custom fields and agent profiles in Freshdesk. On top of that, ensure that you turn off triggers and automation rules.
Connect Freshdesk
When you’ve created all the profiles, you will have to provide the necessary credentials to your Freshdesk. Without them, we won't be able to get data, which means that the migration process won't start.
Connect Freshdesk
When the Freshdesk is hooked up, you need to grant the credentials for your Freshdesk. That way out import wizard can understand where to relocate the tickets and the rest of the support data.
Say what to migrate
Let us know what sorts of information you would like to relocate. To ensure that all the your data is migrated correctly, you will also need to match up ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.
Try out the service beforehand
Before we start importing all support records to Freshdesk, you get a no cost trial. During the presentation, you will be able to check out a small amount of your data in Freshdesk.
Import all records to Freshdesk
Right after you tested the import tool and ready to transfer all your data, we recommend that you pick a time when your support department is the least busy and start the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.