Import to Freshdesk from Freshservice
If you tried to transfer your support history from Freshservice to Freshdesk, it is likely you we’ve gone through some difficulties. And you are not alone as many help desk vendors try to trap down you into their ecosystem. But don’t worry, because there is a solution that requires little to no time and effort.
Slim Import Possibilities
Freshdesk does provide you with a way to import your records directly from Zendesk and Gmail. In case you’re migrating from another help desk, then you have to either utilize their API or get your CSV document ready. Suffice to say, out of the box import apps don’t work as you imagine.
Lack of a skilled Team
An additional way to import info to Freshdesk is by using their API. Yet, you need a dedicated IT specialist who will be able to carry out this kind of a task.
In case you don’t have one already, you will have to find them. However, there’s no guarantee that the code they will write will be able to get the job done.
Doing It Manually Is Generally High stakes
Lastly, there’s the case of importing tickets manually which can contribute to both success and failure. Indeed, the process can be either a challenge which can cause data corruption or you find a way to execute things on your own, which is highly unlikely.
Data Migration Must Be Straightforward
Importing data to Freshdesk shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why waste time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can accomplish this with us!
Move from Freshservice to FreshdeskWhat Our Team Can Do for You
With years of knowledge under our belt, we know data migration like no other.
Be it a help desk or any other ticketing program, we can transfer all your tickets, contacts, and more in just a few mouse clicks.
Here’s what you will be getting by working with our team of specialists!
Minimize or Prevent Downtime
Why allocate hours or even days managing the migration process when you can leave it to us? Reduce the time and effort needed to shift to Freshdesk; reduce discomfort for employees and clients.
Testing Done Right
Every migration process should have a screening phase. Our team made sure that one can run various checks prior to your migration to enable you to pinpoint any kind of flaws.
Take the Pain out of your Freshdesk import
The best part about our migration tool is that you don’t have to set up a thing to begin importing all of your data to Freshdesk. Exactly, no developers, no files are required.
Migrate data the right way
We want you to have a piece of mind understanding that everything you're importing arrives at its destination successfully. For that reason, we carefully test drive our migration method before every release. We want you to have the greatest experience possible and keep up the work on our solution.
Why You Should Use Our Service
Secure experience
We apprehend the value of your personal and ticket data. Hence, we do everything that depends on us to safeguard it. The information you give us throughout the time of the import process is confidential.
Assisted import
Our account manager will be glad to answer any questions you might have. And also help you through the process and ensure that everything functions the best way.
Maintained data accuracy
Our developers ensured that your data remains unaltered all the way through the migration process. All of the relations keep unchanged so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk export works
Preparing for the Import
No import is good without ground work.Hence, it is important to head over and create custom fields and agent profiles in Freshdesk. In addition, make sure you switch off triggers and automation rules.
Link Freshservice
Once you’ve created all the profiles, you will have to grant the needed credentials to your Freshservice. Without them, we won't have the ability to retrieve data, which means that the migration process won't launch.
Link Freshdesk
Right after the Freshservice is hooked up, you have to provide the credentials for your Freshdesk. That is how out import wizard will understand where to move the tickets and the rest of the support data.
Tell what to migrate
Let us know what types of information you need to relocate. To ensure all your information is relocated properly, you will also need to match up ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try out the service beforehand
Before we begin importing all support records to Freshdesk, you get a free test. During the demo, you will be able to check a small portion of your data in Freshdesk.
Import all tickets to Freshdesk
After you checked the import wizard and ready to migrate all your tickets, we suggest that you pick a time when your support department is the least busy and launch the import.
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.