Import to Freshdesk from Front
If you tried to transfer your support tickets from Front to Freshdesk, it is likely you we’ve experienced some troubles. And you are not alone as many help desk solutions try to lock down you into their ecosystem. But don’t worry, as there is an alternative that calls for little or no time and effort.
Limited Import Possibilities
Freshdesk does provide you with a way to import your data straight from Zendesk and Gmail. If you’re migrating from another source, then you have to either use their API or get your CSV file organized. Suffice to say, out of the box import tools don’t perform as expected.
Lack of a skilled Team
An additional way to import records to Freshdesk is to make use of their API. But, you will need a dedicated IT skilled practitioner who will be able to achieve this type of a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s very little guarantee that the script they will create will get the work done.
Doing It Manually Is Often High stakes
Finally, there’s the case of importing tickets manually which can lead to both good results and failure. Indeed, the process can be either a challenge which will cause data corruption or you manage to execute things yourself, which is extremely unlikely.
Data Migration Must Be Straightforward
Importing records to Freshdesk shouldn’t be such a difficulty. In fact, it must be as easy as one-two-three. Why spend time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s how you can accomplish this with us!
Move from Front to FreshdeskWhat Our Team Can Do for You
With years of expertise under our belt, we know data migration like no one else.
Be it a help desk or any other ticketing system, we can relocate all your tickets, contacts, and more in just a couple of clicks.
Here’s what you will be getting by working with our team of Freshdesk import experts!
Minimize or Eradicate Downtime
Why allocate hours or even days dealing with the migration process if you can leave it to us? Cut the time and work needed to shift to Freshdesk; reduce issues for company and clients.
Testing Done Properly
Every migration process should have a screening step. Our specialists made sure that one can carry out various tests before you start your migration to allow you to detect any of the flaws.
Simplify Your Freshdesk Import
The best part about our migration tool is that you don’t have to deploy anything to start importing all your data to Freshdesk. That’s right, no developers, no documents involved.
Migrate data properly
We want you to have a piece of mind understanding that everything you're importing reaches its destination successfully. That is why, we meticulously test our migration method before each launch. We want you to have the excellent experience possible and continuously work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. So, we do everything that depends on us to safeguard it. All information you provide us throughout the time of the import process is secret.
Assisted import
Our agents will be glad to answer any questions you may have. As well as help you throughout the process and make sure that everything functions the properly.
Maintained data accuracy
Our tech team ensured that your data stays unaltered during the migration process. All relations stay unchanged so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk export works
Getting ready for the Import
No import is good without prep work.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. Also, make sure you turn off triggers and automation rules.
Link Front
Once you’ve set up all the profiles, you need to provide the necessary credentials to your Front. Without them, we won't have the ability to fetch data, and therefore the migration process won't launch.
Link Freshdesk
Right after the Front is linked, you need to provide the credentials for your Freshdesk. That way out import wizard will know where to migrate the tickets and the rest of the support data.
Say what to migrate
Let us know what types of information you would like to transfer. To ensure that all your information is transmitted accurately, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Try out the import wizard beforehand
Before we begin importing all support records to Freshdesk, you get a totally free trial. During the demonstration, you will be able to see a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
After you checked the tool and ready to migrate all your data, we recommend that you pick a time when your support department is the least busy and start the import.
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you can ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.