Import to Freshdesk from Gladly
Say you tried to migrate your support tickets from Gladly to Freshdesk, there is a good chance you we’ve encountered some challenges. And you are not alone because many help desk providers try to trap down you into their ecosystem. But don’t worry, because there is an alternative that requires little or no time and energy.
Limited Import Opportunities
Freshdesk does indeed give you ways to import your data straight from Zendesk and Gmail. In cases where you’re migrating from some other ticketing tool, then you have to either utilize their API or get your CSV document organized. Suffice to say, native import tools don’t function as expected.
Absence of a proficient Staff
One more way to import records to Freshdesk is to make use of their API. Though, you will need a dedicated IT professional who could carry out this kind of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s no guarantee that the script they will provide will get the work done.
Doing It By hand Is Often High stakes
Finally, there’s the case of importing tickets by hand which could turn into both good results and failure. Indeed, the experience can be either a challenge which may cause data corruption or you find a way to handle things yourself, which is highly unlikely.
Data Migration Needs To Be Hassle-free
Importing records to Freshdesk shouldn’t be such a challenge. In fact, it must be as effortless as one-two-three. Why spend time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way to accomplish this with us!
Move from Gladly to FreshdeskWays Our Service Can Help
With many years of expertise at hand, we are familiar with data migration like no one else.
Be it a help desk or some other type of ticketing application, we can migrate all your tickets, contacts, and more in just a couple of steps.
Here’s the things you are going to be getting choosing our team of Freshdesk import experts!
Minimise or Eradicate Downtime
Why spare work hours or perhaps days supervising the migration process if you can let us take care of it? Minimize the time and effort needed to migrate to Freshdesk; get rid of issues for your staff and consumers.
Testing Done Properly
Each migration process should provide a screening step. Our experts ensured that anyone can run various checks before you start your migration in order to pinpoint any weak spots.
Simplify Your Freshdesk Import
The greatest about our import service is that you don’t have to setup anything at all to begin with relocating all the data to Freshdesk. That’s right, no scripts, no documents are required.
Migrate data to Freshdesk properly
Have a piece of mind understanding that the tickets history gets to Freshdesk unchanged. That is why, we carefully test drive our migration method before every launch. We want you to have the very best experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to secure it. All information you give us in the course of the import process is secret.
Get an import expert
Our agents will be glad to give answers to any questions you may have. And in addition lead you throughout the process and make sure that everything operates the properly.
Preserved accuracy of records
Our tech team made sure that your support history stays unaltered in the course of the migration process. All the relations remain unchanged so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk migration happens
Getting ready for the Import
No import is possible without prep work.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. On top of that, be sure to turn off triggers and automation rules.
Connect Gladly
When you’ve set up all the users, you have to give the required credentials to your Gladly. Without them, we won't have the ability to get data, which means that the migration process won't begin.
Connect Freshdesk
The instant the Gladly is linked, you need to grant the credentials for your Freshdesk. This way out import wizard can understand where to relocate the tickets and the rest of the support data.
Say what records to import
Let us know what sorts of historical records you would like to migrate. To make sure that all the your information is relocated properly, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Test the import wizard upfront
Before we proceed to importing all ticket records to Freshdesk, you get a free of charge tryout. During the presentation, you will be able to check out a small amount of your data in Freshdesk.
Import all support history to Freshdesk
Right after you checked the import tool and ready to relocate all your data, we recommend that you pick a time when your support customer support is the least busy and start the import.
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.