Import to Freshdesk® from Gleap
If you tried to transfer your support history from Gleap to Freshdesk®, it is likely you we’ve encountered some obstacles. And you are not alone because many help desk providers try to trap down you into their ecosystem. But don’t worry, as there is a solution that requires little or no time and energy.
Limited Import Possibilities
Freshdesk® does provide you with a solution to import your data straight from Zendesk and Gmail. In case you’re migrating from some other ticketing tool, then you have to either utilize their API or get your CSV file organized. Suffice to say, out of the box import tools don’t do the job as you imagine.
Lack of a skilled Personnel
An additional way to import data to Freshdesk® is by using their API. But, you should have a dedicated IT expert who could perform this particular a task.
In case you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the script they will come up with will be able to get the work done.
Doing It Manually Can Be High stakes
Finally, there’s the case of importing tickets manually which may lead to both good results and failure. Indeed, the experience can be either a challenge which may cause data corruption or you find a way to do things yourself, which is highly unlikely.
Data Migration Must Be Straightforward
Importing records to Freshdesk® shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why waste your time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way to accomplish this with us!
Move from Gleap to Freshdesk®What Our Team Can Do for You
With years of knowledge at our disposal, we know data migration like no one else.
Be it a help desk or any other ticketing software, we can relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you will undoubtedly be getting by working with our team of Freshdesk® import experts!
Minimize or Eliminate Downtime
Why allocate hours or in many cases days dealing with the migration process if you can let us take care of it? Cut the time frame needed to shift to Freshdesk®; prevent issues for company and customers.
Testing Done Properly
Every migration process should have a screening step. Our experts ensured that one can make various checks before starting your migration so that you can pinpoint any of the weak points.
Simplify Your Freshdesk® Import
The greatest benefit of our migration tool is that you don’t have to deploy anything at all to begin importing all the data to Freshdesk®. That’s right, no coding, no files are required.
Migrate data the right way
We want you to have a piece of mind understanding that everything you're importing gets to Freshdesk® unchanged. That is why, we diligently test drive our migration method before each release. We want you to have the excellent experience possible and continuously work on our solution.
3 Reasons to Choose Us
Risk-free experience
We apprehend the value of your personal data and support history. Therefore, we take all the necessary measures to secure it. All information you give us during the import process is secret.
Assisted import
Our team will be glad to answer any questions you may have. And also help you throughout the process and make sure that everything works the best way.
Maintained data accuracy
Our tech team ensured that your help desk data stays unaltered in the course of the migration process. All of the relations remain unchanged so you get records that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
How automatic Freshdesk® tickets export works
Getting ready for the Import
No import is good without preparation.Hence, it is important to go and set up custom fields and agent profiles in Freshdesk®. In addition, make sure you turn off triggers and automation rules.
Link Gleap
Once you’ve taken care of all the user profiles, you need to give the mandatory credentials to your Gleap. Without them, we won't have the ability to get data, which implies that the migration process won't start.
Link Freshdesk®
Right after the Gleap is connected, you have to provide the credentials for your Freshdesk®. This way out import wizard will understand where to migrate the tickets and the rest of the support data.
Say what to transfer
Let us know what types of information you need to transfer. To make sure that all the your information is transferred adequately, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Try and test the tool before you start
Before we begin importing all support records to Freshdesk®, you get a totally free tryout. During the demo, you will be able to see a small amount of your data in Freshdesk®.
Import all tickets to Freshdesk®
After you checked the import wizard and ready to migrate all your data, we recommend that you pick a time when your support department is the least busy and launch the import.
Hear from our satisfied customers
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Great - the migration from Help Scout to Freshdesk worked very smoothly! -
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend! -
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk® with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our experts to help you out.