Import to Freshdesk from Gmail
Say you tried to transfer your tickets and related data from Gmail to Freshdesk, there is a good chance you we’ve encountered some obstacles. And you are not alone as many help desk vendors want to lock down you into their ecosystem. But don’t worry, as there is an alternative which requires little to no time and energy.
Slim Import Possibilities
Freshdesk does indeed provide you with a solution to import your records directly from Zendesk and Gmail. In case you’re migrating from another help desk, then you need to either use their API or get your CSV file organized. Suffice to say, native import tools don’t do the job as expected.
Absence of a skilled Personnel
One more way to import info to Freshdesk is with their API. Yet, you may need a dedicated IT expert who will be able to carry out such a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s hardly any guarantee that the script they will come up with will get the task done.
Doing It By hand Is Generally Risky
Lastly, there’s the case of importing tickets manually which may contribute to both success and failure. Indeed, the experience can be either a challenge which can contribute to data corruption or you manage to execute things yourself, which is very unlikely.
Data Migration Needs To Be Straightforward
Importing data to Freshdesk shouldn’t be such a hindrance. In fact, it should be as effortless as one-two-three. Why spend your time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can do this with us!
Move from Gmail to FreshdeskWays Our Service Can Help
With many years of practical experience at our disposal, we are familiar with data migration like no other.
Be it a help desk or some other type of ticketing program, we will transfer all your tickets, contacts, and more in just a few mouse clicks.
Here’s what you will undoubtedly be getting choosing our team of specialists!
Minimise or Prevent Downtime
Why spare hours or in many cases days controlling the migration process when you can let us take care of it? Cut the time and effort it takes move to Freshdesk; eradicate issues for your staff and clients.
Testing Done Right
Each migration process should have a testing phase. Our experts ensured that anyone can run several tests prior to your migration allowing you to find any flaws.
Take the Pain out of your Freshdesk import
The beauty of our migration tool is that you don’t need to set up anything at all to begin relocating all of your tickets to Freshdesk. Exactly, no developers, no documents are needed.
Migrate data to Freshdesk adequately
We want you to have a piece of mind knowing that the tickets history gets to Freshdesk successfully. For that reason, we rigorously test our migration method before each launch. We want you to have the best experience possible and continue to work on our solution.
Why You Should Use Our Service
Secure experience
We realize the value of your personal and ticket information. Therefore, we take all the necessary measures to safeguard it. The info you provide us throughout the time of the import process is secret.
Get an import expert
Our account manager will be happy to give answers to any questions you might have. And also lead you through the import and ensure that everything functions the properly.
Preserved data accuracy
Our developers ensured that your help desk data remains unaltered in the course of the migration process. All of the relations keep unaffected so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk tickets export happens
Preparing for the Import
No import is possible without ground work.Hence, we suggest you head over and create custom fields and agent profiles in Freshdesk. In addition, be sure to switch off triggers and automation rules.
Connect Gmail
When you’ve created all the user profiles, you will have to give the needed credentials to your Gmail. Without them, we won't have the ability to retrieve records, meaning that the migration process won't launch.
Connect Freshdesk
The instant the Gmail is hooked up, you will have to grant the credentials for your Freshdesk. This way out import wizard will understand where to migrate the tickets and the rest of the support data.
Tell what to transfer
Let us know what sorts of information you want to relocate. To make sure that all the your information is relocated correctly, you will also need to match up ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Try the service before you start
Before we proceed to importing all support data to Freshdesk, you get a no cost tryout. During the demo, you will be able to see a small portion of your data in Freshdesk.
Import all support history to Freshdesk
Right after you tried the import wizard and ready to relocate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our experts to help you out.