Import to Freshdesk from Google Docs

Say you tried to migrate your tickets and related data from Google Docs to Freshdesk, it is likely that you we’ve gone through some challenges. And you are not alone because many help desk providers want to trap down you into their ecosystem. But don’t worry, as there is an alternative which requires little to no time and effort.

Few Import Opportunities

Freshdesk does indeed give you ways to import your data straight from Zendesk and Gmail. If you’re migrating from some other ticketing tool, then you should either utilize their API or get your CSV file ready. Suffice to say, native import tools don’t work as expected.

Absence of a proficient Staff

One more way to import data to Freshdesk is with their API. But, you will need a dedicated IT professional who could achieve such a task.

In case you don’t have one already, you will need to find them. However, there’s hardly any guarantee that the script they will write will get the work done.

Doing It By hand Can Be Risky

Last of all, there’s the case of importing tickets by hand which could lead to both good results and failure. Indeed, the experience can be either a nightmare which may result in data corruption or you find a way to handle things on your own, which is very unlikely.

Data Migration Needs To Be Hassle-free

Importing information to Freshdesk shouldn’t be such a complication. In fact, it should be as simple as one-two-three. Why spend time on moving tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!

Move from Google Docs to Freshdesk

Ways Our Service Can Help

With many years of knowledge at hand, we understand data migration like no one else.

Be it a help desk or some other type of ticketing tool, we will relocate all your tickets, contacts, and more in just a couple of clicks.

Here’s the things you are going to be getting deciding to work with our team of Freshdesk import experts!

Minimise or Eliminate Downtime

Why spare work hours or perhaps days handling the migration process if you can let us take care of it? Cut down the time and work it takes shift to Freshdesk; prevent discomfort for your staff and clients.

Testing Done Correctly

Each migration process should provide a testing step. Our team ensured that you are able to carry out multiple checks before starting your migration allowing you to find any flaws.

Make your Tickets Import Easy

The best part about our import service is that you don’t need to deploy a thing to start migrating all the information to Freshdesk. Exactly, no scripts, no documents are needed.

Migrate data to Freshdesk the right way

Have a piece of mind knowing that the support history arrives at Freshdesk unchanged. That is why, we rigorously test drive our migration method before each launch. We want you to have the best experience possible and continue to work on our solution.

Why Work with Us

Safe experience

We realize the value of your personal data and support history. Hence, we take all the necessary measures to secure it. All details you give us in the course of the import process is confidential.

Get an import expert

Our team will be happy to resolve any questions you may have. As well as give you guidance throughout the import and ensure that everything operates the properly.

Preserved accuracy of records

Our development team made sure that your support history stays unaltered all the way through the migration process. All connections remain intact so you get records that are easy to browse and work with.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The way automatic Freshdesk migration functions

Step

Arranging the Import

No import is possible without preparation.Hence, we suggest you go and set up custom fields and agent profiles in Freshdesk. Also, ensure that you turn off triggers and automation rules.

Step

Connect Google Docs

When you’ve taken care of all the users, you need to grant the requested credentials to your Google Docs. Without them, we won't be able to get records, which implies that the migration process won't begin.

Step

Connect Freshdesk

The instant the Google Docs is connected, you will have to give the credentials for your Freshdesk. That is how out import wizard will know where to transfer the tickets and the rest of the support data.

Step

Tell us what records to import

Let us know what sorts of historical records you want to transfer. To ensure all the your data is transmitted correctly, you will also need to match up ticket fields. Let us know how you want fields to be matched and we will do all the job for you.

Step

Try out the tool upfront

Before we proceed to importing all ticket data to Freshdesk, you get a cost-free test. During the demonstration, you will be able to inspect a small amount of your data in Freshdesk.

Step