Import to Freshdesk from Gorgias
Say you tried to migrate your data from Gorgias to Freshdesk, it is likely that you we’ve encountered some challenges. And you are not alone as many help desk providers try to trap down you into their ecosystem. But don’t worry, as there is a solution that calls for virtually no time and effort.
Slim Import Opportunities
Freshdesk does indeed give you ways to import your data directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you should either utilize their API or get your CSV file ready. Suffice to say, native import apps don’t work as expected.
Absence of a proficient Staff
One more way to import data to Freshdesk is to use their API. But, you may need a dedicated IT professional who will be able to achieve this kind of a task.
In case you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will write will get the work done.
Doing It By hand Can Be Risky
Lastly, there’s the case of importing tickets by hand which could lead to both success and failure. Indeed, the experience can be either a nightmare which may result in data corruption or you find a way to handle things on your own, which is extremely unlikely.
Data Migration Needs To Be Hassle-free
Importing data to Freshdesk shouldn’t be such a complication. In fact, it should be as easy as one-two-three. Why spend your time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from Gorgias to FreshdeskWays Our Service Can Help
With many years of expertise at hand, we know data migration like no other.
Be it a help desk or some other type of ticketing tool, we will relocate all your tickets, contacts, and more in just a few steps.
Here’s the things you are going to be getting with the help of our team of specialists!
Minimise or Eliminate Downtime
Why spare work hours or perhaps days dealing with the migration process when you can let us take care of it? Minimize the time and work needed to transition to Freshdesk; get rid of discomfort for your support agents and consumers.
Testing Done Right
Each migration process should provide a testing step. Our experts ensured that you can carry out various checks prior to your migration so it is possible to pinpoint all the weak spots.
Take the Pain out of your Freshdesk import
The greatest benefit of our import service is that you don’t need to deploy anything at all to begin with moving all the information to Freshdesk. That's correct, no scripts, no files involved.
Migrate data to Freshdesk properly
Have a piece of mind knowing that everything you're importing gets to Freshdesk successfully. That is why, we carefully test drive our migration method before each release. We want you to have the very best experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We understand the value of your personal data and support history. Therefore, we take all the necessary measures to safeguard it. All information you give us in the course of the import process is confidential.
Get an import expert
Our team will be happy to answer any questions you might have. And in addition guide you throughout the process and confirm that everything operates the proper way.
Preserved accuracy of records
Our developers made sure that your support history stays unaltered in the course of the migration process. All the connections remain intact so you get records that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk migration works
Preparing for the Import
No import is possible without preparation.Hence, you should go and create custom fields and agent profiles in Freshdesk. On top of that, make sure to turn off triggers and automation rules.
Connect Gorgias
When you’ve taken care of all the users, you need to give the needed credentials to your Gorgias. Without them, we won't be able to get data, which implies that the migration process won't begin.
Connect Freshdesk
The instant the Gorgias is connected, you will need to provide the credentials for your Freshdesk. This way out import wizard can understand where to relocate the tickets and the rest of the support data.
Tell what records to import
Let us know what sorts of historical records you wish to transfer. To make sure that all the your data is transmitted properly, you will also need to map ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Try and test the tool upfront
Before we proceed to importing all ticket data to Freshdesk, you get a totally free tryout. During the presentation, you will be able to check out a small amount of your data in Freshdesk.
Import all support history to Freshdesk
After you checked the import tool and ready to move all your data, we suggest that you pick a time when your support customer support is the least busy and begin the import.
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.