Import to Freshdesk from Groove
Say you tried to move your support tickets from Groove to Freshdesk, quite likely you we’ve experienced some obstacles. And you are not alone as many help desk solutions try to lock down you into their ecosystem. But don’t worry, because there is an alternative which requires little or no time and effort.
Limited Import Options
Freshdesk does indeed offer ways to import your records directly from Zendesk and Gmail. In case you’re migrating from another source, then you have to either use their API or get your CSV document prepared. Suffice to say, native import apps don’t perform as expected.
Absence of a Qualified Staff
One more way to import info to Freshdesk is to make use of their API. Yet, you may need a dedicated IT expert who will be able to achieve this particular a task.
And if you don’t have one already, you will have to find them. But, there’s hardly any guarantee that the code they will create will get the job done.
Doing It By hand Is Generally High stakes
Finally, there’s the case of importing tickets manually which could contribute to both success and failure. Indeed, the experience can be either a nightmare which will cause data corruption or you manage to execute things by yourself, which is very unlikely.
Data Migration Needs To Be Easy
Importing records to Freshdesk shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why spend your time on relocating tickets from one place to another when you can work on winning your customers? Here’s how you can accomplish this with us!
Move from Groove to FreshdeskWays Our Service Can Help
With many years of knowledge at hand, we know data migration like no other.
Be it a help desk or some other type of ticketing program, we can transfer all your tickets, contacts, and more in just a few mouse clicks.
Here’s what you are going to be getting with the help of our team of specialists!
Minimise or Prevent Downtime
Why spare hours or perhaps days managing the migration process when you can let us take care of it? Cut down on the time and work needed to switch to Freshdesk; eliminate pain for your support agents and customers.
Testing Done Properly
Each migration process should include a screening phase. Our specialists ensured that you are able to carry out various tests prior to your migration in order to identify all the weak points.
Simplify Your Freshdesk Import
The greatest about our tool is that you don’t have to set up anything to begin migrating all your data to Freshdesk. That's correct, no developers, no documents are needed.
Migrate data to Freshdesk the right way
We want you to have a piece of mind understanding that everything you're importing reaches Freshdesk successfully. Hence, we diligently test our migration method before every launch. We want you to have the very best experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal and ticket information. So, we take all the necessary measures to safeguard it. Any information you provide us throughout the time of the import process is undisclosed.
Get an import expert
Our account manager will be glad to answer any questions you might have. And also give you guidance through the process and confirm that everything functions the properly.
Preserved data accuracy
Our tech team ensured that your support history remains unaltered during the migration process. All of the connections stay unchanged so you get data that are easy to search and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk migration works
Getting ready for the Import
No import is possible without ground work.Hence, make sure you head over and create custom fields and agent profiles in Freshdesk. In addition, ensure that you disable triggers and automation rules.
Connect Groove
When you’ve created all the users, you will have to provide the necessary credentials to your Groove. Without them, we won't be able to fetch data, meaning that the migration process won't launch.
Connect Freshdesk
The instant the Groove is hooked up, you need to provide the credentials for your Freshdesk. That way out import wizard will understand where to import the tickets and the rest of the support data.
Say what to import
Let us know what sorts of records you would like to relocate. To ensure that all the your data is transmitted adequately, you will also need to map ticket fields. Let us know the way you want fields to be matched up and we will do all the job for you.
Test the service upfront
Before we proceed to importing all your records to Freshdesk, you get a free trial. During the demo, you will be able to review a small portion of your data in Freshdesk.
Import all support history to Freshdesk
After you evaluated the import wizard and ready to transfer all your tickets, we recommend that you pick a time when your support department is the least busy and start the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you are able to request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.