Import to Freshdesk from HappyFox
Say you tried to move your tickets and related data from HappyFox to Freshdesk, chances are you we’ve gone through some obstacles. And you are not alone as many help desk solutions want to trap down you into their ecosystem. But don’t worry, because there is an alternative which requires no time and energy.
Limited Import Options
Freshdesk does indeed offer a solution to import your data straight from Zendesk and Gmail. If you’re migrating from another source, then you should either utilize their API or get your CSV document ready. Suffice to say, out of the box import tools don’t do the job as expected.
Absence of a Qualified Personnel
One more way to import info to Freshdesk is with their API. Though, you should have a dedicated IT expert who will be able to carry out this particular a task.
In case you don’t have one already, you will have to find them. However, there’s hardly any guarantee that the script they will come up with will get the job done.
Doing It By hand Is Generally Risky
Finally, there’s the case of importing tickets manually which may turn into both good results and failure. Indeed, the experience can be either a challenge which will result in data corruption or you find a way to execute things on your own, which is very unlikely.
Data Migration Needs To Be Easy
Importing records to Freshdesk shouldn’t be such a hindrance. In fact, it should be as simple as one-two-three. Why waste your time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s how you can achieve this with us!
Move from HappyFox to FreshdeskWays Our Service Can Help
With many years of practical knowledge at our disposal, we understand data migration like no one else.
Be it a help desk or some other type of ticketing program, we will migrate all your tickets, contacts, and more in just a couple of clicks.
Here’s what you will undoubtedly be getting deciding to work with our team of Freshdesk import experts!
Minimise or Prevent Downtime
Why spare hours or in many cases days handling the migration process if you can let us take care of it? Cut the time and effort it takes shift to Freshdesk; prevent discomfort for staff and customers.
Testing Done Properly
Each migration process should include a testing step. Our team ensured that anyone can run multiple checks before you start your migration allowing you to pinpoint any weak points.
Simplify Your Freshdesk Import
The greatest benefit of our tool is that you don’t need to setup a thing to start relocating all your information to Freshdesk. That’s right, no developers, no documents are needed.
Migrate data to Freshdesk accurately
We want you to have a piece of mind knowing that the support history arrives at Freshdesk successfully. Hence, we diligently test drive our migration method before every launch. We want you to have the greatest experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal data and support history. Hence, we take all the necessary measures to safeguard it. Any details you give us throughout the time of the import process is confidential.
Get an import expert
Our account manager will be happy to resolve any questions you may have. As well as lead you through the import and make sure that everything functions the properly.
Preserved data accuracy
Our tech team ensured that your help desk data stays unaltered all the way through the migration process. All relations stay intact so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk tickets export functions
Getting ready for the Import
No import is possible without ground work.Hence, we suggest you go and set up custom fields and agent profiles in Freshdesk. Also, be sure to disable triggers and automation rules.
Connect HappyFox
When you’ve created all the user profiles, you have to grant the requested credentials to your HappyFox. Without them, we won't have the ability to fetch records, which means that the migration process won't launch.
Connect Freshdesk
The instant the HappyFox is hooked up, you will have to give the credentials for your Freshdesk. That is how out import wizard will know where to migrate the tickets and the rest of the support data.
Say what to transfer
Let us know what sorts of records you want to migrate. To ensure all the your information is relocated adequately, you will also need to match ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try and test the service before you start
Before we proceed to importing all your data to Freshdesk, you get a cost-free test. During the demonstration, you will be able to see a small portion of your data in Freshdesk.
Import all support history to Freshdesk
Once you tested the tool and ready to relocate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our experts to help you out.