Import to Freshdesk® from Helpjuice
Say you tried to migrate your data from Helpjuice to Freshdesk®, the chances are you we’ve experienced some obstacles. And you are not alone as many help desk vendors try to lock down you into their ecosystem. But don’t worry, because there is a solution that requires no time and energy.
Slim Import Opportunities
Freshdesk® does indeed give you a solution to import your data straight from Zendesk and Gmail. In case you’re migrating from another help desk, then you have to either use their API or get your CSV document ready. Suffice to say, out of the box import apps don’t do the job as expected.
Absence of a proficient Personnel
An alternative way to import records to Freshdesk® is to use their API. But, you should have a dedicated IT expert who will be able to perform this sort of a task.
And if you don’t have one already, you will have to find them. However, there’s no guarantee that the code they will come up with will get the task done.
Doing It By hand Is Often Risky
Lastly, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a challenge which can cause data corruption or you manage to handle things on your own, which is highly unlikely.
Data Migration Can Be Hassle-free
Importing data to Freshdesk® shouldn’t be such a challenge. In fact, it should be as simple as one-two-three. Why waste your time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can accomplish this with us!
Move from Helpjuice to Freshdesk®Ways Our Service Can Help
With many years of practical experience at our disposal, we understand data migration like no one else.
Be it a help desk or other sorts of ticketing application, we will relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s the things you will undoubtedly be getting deciding to work with our team of Freshdesk® import experts!
Cut down or Eradicate Downtime
Why put in work hours or in many cases days handling the migration process if you can let us take care of it? Cut the time frame needed to switch to Freshdesk®; eradicate discomfort for support agents and consumers.
Testing Done Right
Each migration process should provide a testing step. Our specialists ensured that anyone can make various tests before you start your migration to enable you to isolate all the weak spots.
Take the Pain out of your Freshdesk® import
The best part about our import service is that you don’t need to deploy anything to begin relocating all of your data to Freshdesk®. Exactly, no scripts, no files are required.
Migrate support history adequately
Have a piece of mind knowing that the support history reaches Freshdesk® successfully. That is why, we thoroughly test our migration method before every release. We want you to have the excellent experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We understand the value of your personal data and support history. So, we take all the necessary measures to safeguard it. All information you provide us in the course of the import process is confidential.
Get an import expert
Our agents will be happy to resolve any questions you may have. And also lead you throughout the process and ensure that everything operates the correct way.
Consistent accuracy of records
Our developers made sure that your help desk data stays unaltered during the migration process. All of the relations keep unchanged so you get data that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The way automated Freshdesk® tickets export functions
Preparing for the Import
No import is possible without prep work.Hence, you should go and set up custom fields and agent profiles in Freshdesk®. In addition, be sure to turn off triggers and automation rules.
Connect Helpjuice
When you’ve set up all the user profiles, you need to provide the required credentials to your Helpjuice. Without them, we won't have the ability to retrieve data, meaning that the migration process won't begin.
Connect Freshdesk®
When the Helpjuice is linked, you will need to give the credentials for your Freshdesk®. That way out import wizard will understand where to migrate the tickets and the rest of the support data.
Tell what records to transfer
Let us know what sorts of historical records you wish to transfer. To ensure that all the your information is transferred the right way, you will also need to match up ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try out the import wizard before you start
Before we start importing all ticket data to Freshdesk®, you get a cost-free trial. During the demo, you will be able to see a small amount of your data in Freshdesk®.
Import all records to Freshdesk®
Once you checked the import wizard and ready to relocate all your data, we suggest that you pick a time when your support customer support is the least busy and begin the import.
Hear from our happy buyers
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Great - the migration from Help Scout to Freshdesk worked very smoothly! -
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend! -
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk® together with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our experts to help you out.