Import to Freshdesk from Help Scout
If you tried to migrate your support tickets from Help Scout to Freshdesk, quite likely you we’ve encountered some challenges. And you are not alone as most help desk solutions want to trap down you into their ecosystem. But don’t worry, because there is an alternative that calls for no time and energy.
Limited Import Opportunities
Freshdesk does give you a solution to import your records straight from Zendesk and Gmail. In cases where you’re migrating from a different source, then you have to either utilize their API or get your CSV document organized. Suffice to say, out of the box import apps don’t function as expected.
Lack of a proficient Personnel
Another way to import data to Freshdesk is to make use of their API. Yet, you should have a dedicated IT professional who can perform this particular a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the code they will provide will get the task done.
Doing It Manually Can Be High stakes
Finally, there’s the case of importing tickets by hand which may contribute to both good results and failure. Indeed, the experience can be either a challenge which will cause data corruption or you find a way to do things yourself, which is extremely unlikely.
Data Migration Should Be Hassle-free
Importing records to Freshdesk shouldn’t be such a complication. In fact, it must be as easy as one-two-three. Why waste your time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s how you can accomplish this with us!
Move from Help Scout to FreshdeskWhat Our Team Can Do for You
With years of practical experience at our disposal, we know data migration like no one else.
Be it a help desk or some other form of ticketing tool, we can transfer all your tickets, contacts, and more in just a couple of steps.
Here’s the things you will undoubtedly be getting by working with our team of Freshdesk import experts!
Reduce or Eliminate Downtime
Why spend work hours or in many cases days managing the migration process if you can let us take care of it? Cut down on the time frame it takes transition to Freshdesk; reduce issues for support agents and clients.
Testing Done Properly
Every migration process should provide a screening phase. Our experts ensured that one can make several checks prior to starting your migration in order to find all the flaws.
Simplify Your Freshdesk Import
The best part about our import service is that you don’t have to set up anything at all to begin with importing all your data to Freshdesk. That’s right, no coding, no documents involved.
Migrate tickets adequately
Have a piece of mind understanding that everything you're importing gets to Freshdesk safely. Therefore, we diligently test drive our migration method before every launch. We want you to have the greatest experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal and ticket data. Therefore, we take all the necessary measures to protect it. Any of the info you give us during the import process is secret.
Assisted import
Our team will be glad to answer any questions you may have. And in addition help you throughout the import and make sure that everything works the properly.
Sustained accuracy of records
Our tech team made sure that your help desk data remains unaltered in the course of the migration process. All the relations stay unchanged so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk tickets export works
Getting ready for the Import
No import is good without preparation.Hence, make sure you head over and set up custom fields and agent profiles in Freshdesk. On top of that, make sure you deactivate triggers and automation rules.
Link Help Scout
Once you’ve taken care of all the user profiles, you will have to give the needed credentials to your Help Scout. Without them, we won't have the ability to fetch records, which implies that the migration process won't start.
Link Freshdesk
Once the Help Scout is connected, you need to provide the credentials for your Freshdesk. This way out import wizard can understand where to import the tickets and the rest of the support data.
Say what records to transfer
Let us know what types of historical records you would like to relocate. To make sure that all the your information is transferred adequately, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try out the tool before you start
Before we move on to importing all ticket records to Freshdesk, you get a free tryout. During the presentation, you will be able to review a small amount of your data in Freshdesk.
Import all data to Freshdesk
After you tested the import tool and ready to migrate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you may request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our experts to help you out.