Import to Freshdesk from HelpShift
If you tried to move your support tickets from HelpShift to Freshdesk, there is a good chance you we’ve encountered some challenges. And you are not alone as most help desk vendors try to trap down you into their ecosystem. But don’t worry, because there is a solution which requires no time and energy.
Slim Import Options
Freshdesk does offer ways to import your data directly from Zendesk and Gmail. In cases where you’re migrating from a different help desk, then you should either utilize their API or get your CSV document organized. Suffice to say, out of the box import apps don’t do the job as expected.
Lack of a Qualified Staff
Another way to import info to Freshdesk is to make use of their API. Though, you need a dedicated IT professional who can fulfill this type of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s hardly any guarantee that the code they will come up with will get the task done.
Doing It Manually Is Generally High stakes
Lastly, there’s the case of importing tickets manually which could turn into both success and failure. Indeed, the experience can be either a challenge which can result in data corruption or you find a way to handle things yourself, which is very unlikely.
Data Migration Should Be Easy
Importing data to Freshdesk shouldn’t be such a hindrance. In fact, it must be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can achieve this with us!
Move from HelpShift to FreshdeskWhat Our Team Can Do for You
With years of knowledge at hand, we are familiar with data migration like no other.
Be it a help desk or some other form of ticketing program, we can migrate all your tickets, contacts, and more in just a few steps.
Here’s what you are going to be getting choosing our team of specialists!
Reduce or Prevent Downtime
Why spend hours or perhaps days supervising the migration process when you can let us take care of it? Cut down the amount of time needed to move to Freshdesk; eradicate issues for support agents and customers.
Testing Done Right
Every migration process should include a screening step. Our experts ensured that anyone can do various checks before starting your migration so you can detect all the weak points.
Take the Pain out of your Freshdesk import
The greatest about our tool is that you don’t have to setup anything at all to begin with relocating all of your information to Freshdesk. That’s right, no scripts, no files are needed.
Migrate tickets the right way
We want you to have a piece of mind understanding that the tickets history gets to Freshdesk safely. For that reason, we meticulously test drive our migration method before every release. We want you to have the excellent experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to protect it. The information you give us in the course of the import process is secret.
Assisted import
Our account manager will be glad to give answers to any questions you might have. And in addition lead you through the process and make sure that everything operates the right way.
Sustained data accuracy
Our developers ensured that your support history stays unaltered in the course of the migration process. All the relations keep intact so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk migration happens
Preparing for the Import
No import is good without ground work.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. On top of that, be sure to switch off triggers and automation rules.
Link HelpShift
Once you’ve created all the users, you have to give the required credentials to your HelpShift. Without them, we won't have the ability to retrieve data, which means that the migration process won't begin.
Link Freshdesk
Once the HelpShift is hooked up, you need to grant the credentials for your Freshdesk. This way out import wizard can understand where to transfer the tickets and the rest of the support data.
Tell what to import
Let us know what types of records you would like to migrate. To make sure that all the your information is migrated accurately, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Test the service upfront
Before we move on to importing all your records to Freshdesk, you get a free of charge tryout. During the presentation, you will be able to inspect a small portion of your data in Freshdesk.
Import all data to Freshdesk
Right after you tested out the import tool and ready to relocate all your tickets, we suggest that you pick a time when your support department is the least busy and start the import.
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.