Import to Freshdesk from HelpSpot
If you tried to move your support tickets from HelpSpot to Freshdesk, it is likely you we’ve encountered some challenges. And you are not alone as most help desk vendors want to trap down you into their ecosystem. But don’t worry, because there is an alternative that calls for little to no time and energy.
Limited Import Options
Freshdesk does offer ways to import your records straight from Zendesk and Gmail. If you’re migrating from a different help desk, then you should either utilize their API or get your CSV document organized. Suffice to say, native import tools don’t function as you imagine.
Lack of a Qualified Staff
An additional way to import records to Freshdesk is to make use of their API. However, you will need a dedicated IT professional who can fulfill this type of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the script they will provide will be able to get the work done.
Doing It Manually Is Often High stakes
Finally, there’s the case of importing tickets manually which could result in both good results and failure. Indeed, the experience can be either a nightmare which can result in data corruption or you find a way to do things yourself, which is extremely unlikely.
Data Migration Must Be Easy
Importing records to Freshdesk shouldn’t be such a difficulty. In fact, it must be as simple as one-two-three. Why spend time on moving tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from HelpSpot to FreshdeskWhat Our Team Can Do for You
With years of practical knowledge at hand, we understand data migration like no one else.
Be it a help desk or any other ticketing system, we can move all your tickets, contacts, and more in just a couple of clicks.
Here’s what you are going to be getting deciding to work with our team of Freshdesk import experts!
Minimize or Eradicate Downtime
Why allocate hours or perhaps days organizing the migration process if you can let us take care of it? Minimize the amount of time it takes transition to Freshdesk; minimize issues for your company and customers.
Testing Done Properly
Every migration process should include a screening phase. Our experts ensured that you can do multiple checks before starting your migration allowing you to pinpoint any of the weak points.
Simplify Your Freshdesk Import
The beauty of our tool is that you don’t have to install anything at all to start moving all of your information to Freshdesk. That’s right, no coding, no documents involved.
Migrate data accurately
We want you to have a piece of mind understanding that the support history gets to Freshdesk safely. Therefore, we meticulously test drive our migration method before every launch. We want you to have the best experience possible and continuously work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal and ticket data. Therefore, we take all the necessary measures to protect it. Any of the details you give us during the import process is secret.
Assisted import
Our agents will be glad to resolve any questions you may have. As well as guide you throughout the import and make sure that everything works the properly.
Maintained data accuracy
Our tech team ensured that your support history remains unaltered in the course of the migration process. All connections keep intact so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk migration functions
Getting ready for the Import
No import is good without prep work.Hence, make sure you head over and set up custom fields and agent profiles in Freshdesk. Also, make sure to deactivate triggers and automation rules.
Link HelpSpot
Once you’ve set up all the users, you will need to give the requested credentials to your HelpSpot. Without them, we won't be able to retrieve records, which implies that the migration process won't start.
Link Freshdesk
Right after the HelpSpot is linked, you need to give the credentials for your Freshdesk. This way out import wizard will know where to relocate the tickets and the rest of the support data.
Say what to import
Let us know what types of records you would like to move. To make sure that all the your data is migrated accurately, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try the import wizard upfront
Before we begin importing all your records to Freshdesk, you get an absolutely free tryout. During the demonstration, you will be able to check out a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
Once you checked the tool and ready to move all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.