Import to Freshdesk from HubSpot Service Hub
If you tried to transfer your support tickets from HubSpot Service Hub to Freshdesk, the chances are you we’ve encountered some difficulties. And you are not alone as many help desk solutions try to trap down you into their ecosystem. But don’t worry, because there is an alternative which requires virtually no time and effort.
Slim Import Possibilities
Freshdesk does provide you with ways to import your data straight from Zendesk and Gmail. In case you’re migrating from another source, then you need to either utilize their API or get your CSV document organized. Suffice to say, native import tools don’t work as expected.
Lack of a skilled Staff
An additional way to import info to Freshdesk is to make use of their API. Though, you will need a dedicated IT specialist who will be able to complete this kind of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s hardly any guarantee that the script they will write will get the task done.
Doing It Manually Is Generally High stakes
Lastly, there’s the case of importing tickets manually which could turn into both good results and failure. Indeed, the process can be either a challenge which will contribute to data corruption or you find a way to do things yourself, which is very unlikely.
Data Migration Must Be Straightforward
Importing data to Freshdesk shouldn’t be such a hindrance. In fact, it must be as effortless as one-two-three. Why spend time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s how you can do this with us!
Move from HubSpot Service Hub to FreshdeskWhat Our Team Can Do for You
With years of practical experience at hand, we are familiar with data migration like no one else.
Be it a help desk or any other ticketing program, we can migrate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you are going to be getting choosing our team of Freshdesk import experts!
Minimize or Prevent Downtime
Why allocate hours or perhaps days supervising the migration process if you can leave it to us? Cut down the time needed to migrate to Freshdesk; avoid issues for your company and customers.
Testing Done Right
Every migration process should have a screening step. Our experts made sure that one can perform various checks before starting your migration in order to identify any of the weak points.
Take the Pain out of your Freshdesk import
The best benefit of our migration tool is that you don’t have to setup anything at all to begin importing all your tickets to Freshdesk. Exactly, no coding, no documents are needed.
Migrate data adequately
We want you to have a piece of mind understanding that the tickets history gets to its destination successfully. Therefore, we carefully test drive our migration method before every launch. We want you to have the very best experience possible and continuously work on our solution.
Why You Should Use Our Service
Secure experience
We fully understand the value of your personal data and support history. Therefore, we do everything that depends on us to safeguard it. Any of the information you give us during the import process is secret.
Assisted import
Our account manager will be glad to give answers to any questions you may have. And also help you throughout the process and ensure that everything works the properly.
Maintained data accuracy
Our developers ensured that your support history stays unaltered in the course of the migration process. All of the relations stay unaffected so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk migration happens
Preparing for the Import
No import is good without ground work.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. In addition, make sure you deactivate triggers and automation rules.
Link HubSpot Service Hub
Once you’ve created all the users, you have to give the mandatory credentials to your HubSpot Service Hub. Without them, we won't have the ability to fetch data, which implies that the migration process won't start.
Link Freshdesk
Right after the HubSpot Service Hub is hooked up, you need to grant the credentials for your Freshdesk. This way out import wizard will understand where to transfer the tickets and the rest of the support data.
Tell what to import
Let us know what types of information you would like to migrate. To make sure that all your information is moved properly, you will also need to match up ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Test drive the service upfront
Before we begin importing all support records to Freshdesk, you get a free of charge tryout. During the demo, you will be able to inspect a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
Right after you evaluated the import wizard and ready to migrate all your data, we suggest that you pick a time when your support department is the least busy and start the import.
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.