Import to Freshdesk from Intercom
If you tried to relocate your support tickets from Intercom to Freshdesk, chances are high you we’ve gone through some troubles. And you are not alone as many help desk solutions want to trap down you into their ecosystem. But don’t worry, because there is an alternative that calls for little to no time and energy.
Limited Import Choices
Freshdesk does provide ways to import your data directly from Zendesk and Gmail. In case you’re migrating from another source, then you have to either utilize their API or get your CSV document ready. Suffice to say, native import tools don’t do the job as expected.
Lack of a competent Staff
An additional way to import data to Freshdesk is to make use of their API. But, you need a dedicated IT skilled practitioner who will be able to perform this type of a task.
In case you don’t have one already, you will have to find them. However, there’s very little guarantee that the script they will come up with will get the task done.
Doing It Manually Can Be High stakes
Finally, there’s the case of importing tickets by hand which could lead to both success and failure. Indeed, the process can be either a nightmare which will cause data corruption or you find a way to do things on your own, which is extremely unlikely.
Data Migration Must Be Effortless
Importing records to Freshdesk shouldn’t be such a complication. In fact, it must be as effortless as one-two-three. Why waste time on relocating tickets from one place to another when you can work on winning your customers? Here’s how you can accomplish this with us!
Move from Intercom to FreshdeskWhat Our Team Can Do for You
With years of knowledge at hand, we are familiar with data migration like no other.
Be it a help desk or any other ticketing tool, we can relocate all your tickets, contacts, and more in just a few mouse clicks.
Here’s the things you are going to be getting choosing our team of specialists!
Minimize or Eliminate Downtime
Why allocate work hours or perhaps days supervising the migration process when you can leave it to us? Cut down the time frame it takes move to Freshdesk; eradicate discomfort for your staff and clients.
Testing Done Properly
Every migration process should involve a screening step. Our team made sure that you can make multiple checks before you start your migration allowing you to identify any flaws.
Simplify Your Freshdesk Import
The best benefit of our import wizard is that you don’t have to deploy a thing to begin moving all your data to Freshdesk. That’s right, no coding, no documents involved.
Migrate data the right way
Have a piece of mind understanding that the tickets history arrives at its destination successfully. Hence, we meticulously test drive our migration method before every launch. We want you to have the very best experience possible and continue to work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. Hence, we do whatever depends on us to safeguard it. Any details you give us during the import process is confidential.
Assisted import
Our team will be glad to give answers to any questions you might have. And also guide you through the import and make sure that everything works the properly.
Maintained accuracy of records
Our tech team made sure that your support history stays unaltered all the way through the migration process. All of the connections stay unchanged so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk migration happens
Getting ready for the Import
No import is good without preparation.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. In addition, make sure to disable triggers and automation rules.
Link Intercom
Once you’ve taken care of all the users, you need to grant the mandatory credentials to your Intercom. Without them, we won't be able to fetch records, which means that the migration process won't start.
Link Freshdesk
Right after the Intercom is connected, you need to grant the credentials for your Freshdesk. That is how out import wizard will understand where to transfer the tickets and the rest of the support data.
Say what records to import
Let us know what types of data you would like to transfer. To ensure all your data is transferred accurately, you will also need to match ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Test drive the tool upfront
Before we begin importing all the records to Freshdesk, you get a free of charge test. During the demo, you will be able to inspect a small portion of your data in Freshdesk.
Import all tickets to Freshdesk
Right after you tested the import wizard and ready to move all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.