Import to Freshdesk from Ivanti
Say you tried to transfer your support tickets from Ivanti to Freshdesk, there is a good chance you we’ve encountered some challenges. And you are not alone as many help desk vendors want to trap down you into their ecosystem. But don’t worry, because there is a solution that calls for minimal time and energy.
Few Import Possibilities
Freshdesk does indeed provide you with a way to import your data directly from Zendesk and Gmail. If you’re migrating from another help desk, then you need to either utilize their API or get your CSV document organized. Suffice to say, native import apps don’t do the job as expected.
Absence of a skilled Team
An alternative way to import info to Freshdesk is to make use of their API. But, you may need a dedicated IT professional who will be able to perform this sort of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the code they will come up with will get the job done.
Doing It By hand Is Generally High stakes
Last of all, there’s the case of importing tickets manually which can lead to both success and failure. Indeed, the experience can be either a nightmare which can contribute to data corruption or you find a way to do things yourself, which is extremely unlikely.
Data Migration Can Be Straightforward
Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as simple as one-two-three. Why spend your time on moving tickets from one place to another when you can work on winning your customers? Here’s a way you can do this with us!
Move from Ivanti to FreshdeskWays Our Service Can Help
With many years of practical experience under our belt, we understand data migration like no other.
Be it a help desk or other sorts of ticketing program, we can relocate all your tickets, contacts, and more in just a few clicks.
Here’s what you will be getting deciding to work with our team of specialists!
Cut down or Prevent Downtime
Why put in hours or even days handling the migration process when you can let us take care of it? Minimize the time frame it takes transition to Freshdesk; prevent issues for your employees and clients.
Testing Done Correctly
Each migration process should have a screening step. Our experts ensured that you are able to make several checks before you start your migration so that you can identify any kind of flaws.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to deploy anything at all to start migrating all of your tickets to Freshdesk. That’s right, no coding, no files involved.
Migrate support history adequately
We want you to have a piece of mind understanding that the support history gets to Freshdesk successfully. For that reason, we thoroughly test drive our migration method before every release. We want you to have the best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to safeguard it. The info you give us during the import process is secret.
Get an import expert
Our account manager will be glad to resolve any questions you might have. As well as give you guidance through the import and make sure that everything works the correct way.
Consistent data accuracy
Our development team ensured that your data stays unaltered in the course of the migration process. All connections keep unaffected so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export functions
Arranging the Import
No import is possible without ground work.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. Also, ensure that you switch off triggers and automation rules.
Connect Ivanti
When you’ve created all the profiles, you need to give the requested credentials to your Ivanti. Without them, we won't be able to retrieve records, which implies that the migration process won't start.
Connect Freshdesk
When the Ivanti is hooked up, you need to give the credentials for your Freshdesk. This way out import wizard will know where to relocate the tickets and the rest of the support data.
Tell us what to migrate
Let us know what sorts of information you would like to transfer. To make sure that all the your data is transferred the right way, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try the service beforehand
Before we start importing all support records to Freshdesk, you get a cost-free tryout. During the demonstration, you will be able to check out a small portion of your data in Freshdesk.
Import all records to Freshdesk
Once you evaluated the tool and ready to transfer all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.