Import to Freshdesk from Jira Service Management
If you tried to transfer your support history from Jira Service Management to Freshdesk, it is likely you we’ve gone through some challenges. And you are not alone because many help desk providers want to trap down you into their ecosystem. But don’t worry, as there is an alternative that requires no time and energy.
Few Import Possibilities
Freshdesk does provide you with a solution to import your data directly from Zendesk and Gmail. In cases where you’re migrating from some other ticketing tool, then you need to either utilize their API or get your CSV file prepared. Suffice to say, out of the box import apps don’t function as you imagine.
Lack of a skilled Personnel
Another way to import records to Freshdesk is by using their API. But, you need a dedicated IT professional who could carry out this kind of a task.
In case you don’t have one already, you will need to find them. But, there’s no guarantee that the code they will provide will be able to get the job done.
Doing It Manually Is Often High stakes
Last of all, there’s the case of importing tickets manually which may lead to both success and failure. Indeed, the experience can be either a nightmare which may contribute to data corruption or you find a way to do things by yourself, which is highly unlikely.
Data Migration Should Be Straightforward
Importing information to Freshdesk shouldn’t be such a difficulty. In fact, it must be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to do this with us!
Move from Jira Service Management to FreshdeskWhat Our Team Can Do for You
With years of experience at our disposal, we are familiar with data migration like no other.
Be it a help desk or some other form of ticketing system, we can relocate all your tickets, contacts, and more in just a few steps.
Here’s what you will undoubtedly be getting choosing our team of specialists!
Reduce or Eradicate Downtime
Why spend hours or in many cases days supervising the migration process when you can let us take care of it? Cut down the time and effort it takes shift to Freshdesk; reduce pain for employees and customers.
Testing Done Correctly
Every migration process should have a screening step. Our team ensured that you can run multiple checks before you begin your migration to allow you to pinpoint any kind of weak points.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to deploy a thing to begin with moving all the tickets to Freshdesk. That’s right, no coding, no documents are required.
Migrate tickets correctly
We want you to have a piece of mind understanding that the tickets history arrives at Freshdesk unchanged. Therefore, we carefully test drive our migration method before each launch. We want you to have the excellent experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal data and support history. Hence, we take all the necessary measures to secure it. Any of the details you give us during the import process is undisclosed.
Assisted import
Our agents will be glad to give answers to any questions you might have. And in addition guide you throughout the import and make sure that everything works the properly.
Sustained data accuracy
Our development team ensured that your help desk data stays unaltered all the way through the migration process. All the connections remain unaffected so you get records that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk tickets export happens
Arranging the Import
No import is good without prep work.Hence, it is important to go and create custom fields and agent profiles in Freshdesk. On top of that, make sure to deactivate triggers and automation rules.
Link Jira Service Management
Once you’ve set up all the user profiles, you need to grant the needed credentials to your Jira Service Management. Without them, we won't be able to get records, which implies that the migration process won't start.
Link Freshdesk
Once the Jira Service Management is linked, you have to grant the credentials for your Freshdesk. That is how out import wizard can understand where to transfer the tickets and the rest of the support data.
Tell us what to transfer
Let us know what types of information you need to transfer. To ensure all the your data is relocated properly, you will also need to match ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Try the import wizard before you start
Before we move on to importing all support records to Freshdesk, you get a free of charge test. During the presentation, you will be able to inspect a small amount of your data in Freshdesk.
Import all data to Freshdesk
Right after you checked the import tool and ready to move all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you may ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our experts to help you out.