Import to Freshdesk from Jitbit HelpDesk
Say you tried to relocate your tickets and related data from Jitbit HelpDesk to Freshdesk, it is likely you we’ve gone through some difficulties. And you are not alone because many help desk solutions want to trap down you into their ecosystem. But don’t worry, as there is a solution that calls for no time and energy.
Limited Import Choices
Freshdesk does indeed provide a solution to import your data directly from Zendesk and Gmail. In cases where you’re migrating from some other source, then you need to either utilize their API or get your CSV file ready. Suffice to say, native import apps don’t function as you imagine.
Absence of a competent Personnel
An alternative way to import data to Freshdesk is with their API. But, you need a dedicated IT specialist who could complete this type of a task.
In case you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will provide will be able to get the job done.
Doing It By hand Can Be Risky
Finally, there’s the case of importing tickets by hand which may lead to both success and failure. Indeed, the process can be either a challenge which will contribute to data corruption or you find a way to do things on your own, which is extremely unlikely.
Data Migration Can Be Effortless
Importing records to Freshdesk shouldn’t be such a complication. In fact, it should be as easy as one-two-three. Why waste time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s how you can do this with us!
Move from Jitbit HelpDesk to FreshdeskWays Our Service Can Help
With many years of expertise at our disposal, we know data migration like no other.
Be it a help desk or other sorts of ticketing tool, we will relocate all your tickets, contacts, and more in just a few steps.
Here’s the things you will undoubtedly be getting with the help of our team of specialists!
Cut down or Eliminate Downtime
Why put in work hours or in many cases days dealing with the migration process when you can leave it to us? Cut down on the time it takes migrate to Freshdesk; eliminate discomfort for your support agents and consumers.
Testing Done Properly
Each migration process should involve a testing step. Our team made sure that one can perform multiple checks before you begin your migration so it is possible to isolate all the weak spots.
Simplify Your Freshdesk Import
The greatest benefit of our import wizard is that you don’t need to deploy a thing to begin with importing all your tickets to Freshdesk. That’s right, no coding, no files involved.
Migrate support history properly
Have a piece of mind knowing that everything you're importing arrives at the destination unchanged. Therefore, we meticulously test drive our migration method before each release. We want you to have the very best experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal data and support history. Hence, we do whatever depends on us to secure it. Any of the details you give us during the import process is confidential.
Get an import expert
Our team will be happy to answer any questions you might have. And in addition help you throughout the import and make sure that everything works the correct way.
Consistent accuracy of records
Our tech team made sure that your help desk data stays unaltered all the way through the migration process. All the relations stay unaffected so you get records that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk tickets export works
Getting ready for the Import
No import is possible without preparation.Hence, we suggest you go and create custom fields and agent profiles in Freshdesk. On top of that, make sure you deactivate triggers and automation rules.
Connect Jitbit HelpDesk
When you’ve taken care of all the user profiles, you need to grant the required credentials to your Jitbit HelpDesk. Without them, we won't have the ability to fetch records, which means that the migration process won't start.
Connect Freshdesk
When the Jitbit HelpDesk is connected, you will have to provide the credentials for your Freshdesk. That is how out import wizard can understand where to import the tickets and the rest of the support data.
Say what records to transfer
Let us know what sorts of data you want to transfer. To ensure all your information is moved accurately, you will also need to match ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Try and test the tool before you start
Before we start importing all the data to Freshdesk, you get a totally free test. During the presentation, you will be able to review a small amount of your data in Freshdesk.
Import all records to Freshdesk
After you tested out the import tool and ready to migrate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you may ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our experts to help you out.