Import to Freshdesk from Kayako Classic
If you tried to migrate your support tickets from Kayako Classic to Freshdesk, quite likely you we’ve encountered some challenges. And you are not alone because many help desk vendors try to lock down you into their ecosystem. But don’t worry, because there is an alternative that calls for little or no time and effort.
Limited Import Opportunities
Freshdesk does give you a way to import your data directly from Zendesk and Gmail. If you’re migrating from some other help desk, then you have to either use their API or get your CSV document organized. Suffice to say, out of the box import tools don’t perform as you imagine.
Lack of a proficient Team
An additional way to import info to Freshdesk is to make use of their API. Though, you may need a dedicated IT professional who could achieve this kind of a task.
And if you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the script they will create will be able to get the work done.
Doing It Manually Is Generally High stakes
Finally, there’s the case of importing tickets by hand which can turn into both success and failure. Indeed, the experience can be either a challenge which can cause data corruption or you manage to do things yourself, which is extremely unlikely.
Data Migration Must Be Hassle-free
Importing records to Freshdesk shouldn’t be such an obstacle. In fact, it must be as effortless as one-two-three. Why spend your time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can accomplish this with us!
Move from Kayako Classic to FreshdeskWhat Our Team Can Do for You
With years of practical experience under our belt, we are familiar with data migration like no other.
Be it a help desk or any other ticketing software system, we can migrate all your tickets, contacts, and more in just a few clicks.
Here’s the things you will be getting choosing our team of specialists!
Minimize or Prevent Downtime
Why allocate work hours or even days supervising the migration process when you can let us take care of it? Cut down the time and work needed to migrate to Freshdesk; reduce issues for company and consumers.
Testing Done Properly
Every migration process should provide a screening step. Our experts ensured that anyone can carry out various tests prior to starting your migration to allow you to pinpoint any of the weak spots.
Simplify Your Freshdesk Import
The greatest benefit of our import service is that you don’t have to setup anything at all to start relocating all of your data to Freshdesk. Exactly, no coding, no documents involved.
Migrate data adequately
Have a piece of mind understanding that the tickets history gets to Freshdesk unchanged. Hence, we carefully test our migration method before every launch. We want you to have the greatest experience possible and continuously work on our solution.
3 Reasons to Choose Us
Risk-free experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to secure it. Any information you provide us during the import process is secret.
Assisted import
Our account manager will be glad to give answers to any questions you might have. As well as lead you through the process and ensure that everything works the properly.
Maintained accuracy of records
Our tech team made sure that your data stays unaltered in the course of the migration process. All relations keep unchanged so you get data that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk export happens
Getting ready for the Import
No import is good without ground work.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. Also, be sure to disable triggers and automation rules.
Link Kayako Classic
Once you’ve created all the profiles, you have to give the required credentials to your Kayako Classic. Without them, we won't have the ability to retrieve data, meaning that the migration process won't start.
Link Freshdesk
Right after the Kayako Classic is hooked up, you need to grant the credentials for your Freshdesk. This way out import wizard will know where to transfer the tickets and the rest of the support data.
Say what records to migrate
Let us know what types of historical records you would like to migrate. To make sure that all the your information is transmitted properly, you will also need to match up ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try and test the service beforehand
Before we begin importing all ticket records to Freshdesk, you get a free of charge tryout. During the demonstration, you will be able to inspect a small portion of your data in Freshdesk.
Import all tickets to Freshdesk
Right after you tested the tool and ready to relocate all your tickets, we recommend that you pick a time when your support customer support is the least busy and start the import.
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you can ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.