Import to Freshdesk from Kayako
Say you tried to transfer your support history from Kayako to Freshdesk, chances are high you we’ve gone through some troubles. And you are not alone because many help desk providers try to trap down you into their ecosystem. But don’t worry, because there is a solution that requires minimal time and energy.
Few Import Possibilities
Freshdesk does indeed provide you with a solution to import your data straight from Zendesk and Gmail. In case you’re migrating from some other ticketing tool, then you have to either utilize their API or get your CSV document ready. Suffice to say, native import tools don’t function as you imagine.
Absence of a skilled Personnel
One more way to import info to Freshdesk is by using their API. But, you will need a dedicated IT skilled practitioner who could achieve such a task.
In case you don’t have one already, you will have to find them. However, there’s no guarantee that the script they will provide will be able to get the task done.
Doing It By hand Is Generally High stakes
Last of all, there’s the case of importing tickets manually which may lead to both good results and failure. Indeed, the process can be either a challenge which may cause data corruption or you find a way to handle things on your own, which is highly unlikely.
Data Migration Needs To Be Straightforward
Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as simple as one-two-three. Why spend time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way to accomplish this with us!
Move from Kayako to FreshdeskWays Our Service Can Help
With many years of practical experience at our disposal, we understand data migration like no one else.
Be it a help desk or some other type of ticketing program, we can relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you will undoubtedly be getting deciding to work with our team of Freshdesk import experts!
Minimise or Prevent Downtime
Why spare hours or in many cases days handling the migration process if you can leave it to us? Cut the time and work needed to move to Freshdesk; avoid discomfort for your staff and clients.
Testing Done Correctly
Each migration process should have a screening step. Our team made sure that anyone can carry out various checks before you start your migration to enable you to identify any flaws.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to deploy a thing to begin relocating all the data to Freshdesk. That's correct, no scripts, no files are required.
Migrate data to Freshdesk adequately
We want you to have a piece of mind understanding that the support history arrives at the destination unchanged. For that reason, we rigorously test drive our migration method before every release. We want you to have the very best experience possible and continue to work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal data and support history. Hence, we do everything that depends on us to secure it. The information you give us in the course of the import process is confidential.
Get an import expert
Our account manager will be glad to resolve any questions you may have. And also lead you through the process and confirm that everything operates the proper way.
Preserved data accuracy
Our development team ensured that your help desk data stays unaltered all the way through the migration process. All of the relations remain unchanged so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk tickets export functions
Arranging the Import
No import is possible without ground work.Hence, it is important to go and set up custom fields and agent profiles in Freshdesk. In addition, be sure to switch off triggers and automation rules.
Connect Kayako
When you’ve created all the user profiles, you need to grant the necessary credentials to your Kayako. Without them, we won't have the ability to get data, which means that the migration process won't begin.
Connect Freshdesk
The instant the Kayako is hooked up, you have to give the credentials for your Freshdesk. That is how out import wizard will understand where to migrate the tickets and the rest of the support data.
Tell us what to transfer
Let us know what sorts of information you need to transfer. To ensure all your information is transmitted correctly, you will also need to map ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try the service before you start
Before we proceed to importing all support records to Freshdesk, you get a cost-free test. During the demo, you will be able to see a small portion of your data in Freshdesk.
Import all support history to Freshdesk
Once you tested the import wizard and ready to relocate all your tickets, we encourage that you pick a time when your support department is the least busy and launch the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our experts to help you out.