Import to Freshdesk from Kustomer
If you tried to migrate your data from Kustomer to Freshdesk, it is likely that you we’ve encountered some obstacles. And you are not alone as many help desk providers want to trap down you into their ecosystem. But don’t worry, because there is an alternative that calls for little to no time and energy.
Few Import Opportunities
Freshdesk does give you a way to import your records directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you need to either utilize their API or get your CSV document organized. Suffice to say, native import apps don’t function as you imagine.
Lack of a proficient Team
Another way to import data to Freshdesk is to use their API. However, you need a dedicated IT expert who will be able to achieve this sort of a task.
In case you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the code they will provide will be able to get the work done.
Doing It Manually Can Be Risky
Last of all, there’s the case of importing tickets by hand which can result in both success and failure. Indeed, the experience can be either a challenge which may contribute to data corruption or you find a way to handle things yourself, which is extremely unlikely.
Data Migration Should Be Hassle-free
Importing information to Freshdesk shouldn’t be such a complication. In fact, it should be as simple as one-two-three. Why waste time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way to do this with us!
Move from Kustomer to FreshdeskWhat Our Team Can Do for You
With years of practical experience under our belt, we understand data migration like no other.
Be it a help desk or some other form of ticketing tool, we will move all your tickets, contacts, and more in just a few steps.
Here’s the things you will be getting deciding to work with our team of specialists!
Reduce or Eliminate Downtime
Why spend work hours or even days organizing the migration process when you can let us take care of it? Cut the time and work it takes move to Freshdesk; minimize issues for your employees and consumers.
Testing Done Correctly
Every migration process should provide a testing phase. Our experts ensured that one can carry out multiple checks before you start your migration in order to pinpoint any kind of weak spots.
Make your Tickets Import Easy
The greatest about our import service is that you don’t need to install anything at all to begin with importing all the tickets to Freshdesk. Exactly, no scripts, no documents involved.
Migrate tickets adequately
Have a piece of mind knowing that the support history gets to Freshdesk successfully. Therefore, we thoroughly test drive our migration method before every launch. We want you to have the very best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We understand the value of your personal and ticket data. Therefore, we take all the necessary measures to safeguard it. Any of the details you give us in the course of the import process is secret.
Assisted import
Our team will be happy to resolve any questions you might have. And in addition help you throughout the import and ensure that everything operates the properly.
Sustained accuracy of records
Our development team made sure that your data remains unaltered in the course of the migration process. All the relations remain unaffected so you get records that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk export functions
Arranging the Import
No import is good without preparation.Hence, you should head over and create custom fields and agent profiles in Freshdesk. On top of that, make sure you deactivate triggers and automation rules.
Link Kustomer
Once you’ve taken care of all the profiles, you will need to give the necessary credentials to your Kustomer. Without them, we won't have the ability to get records, which means that the migration process won't begin.
Link Freshdesk
Once the Kustomer is connected, you will need to give the credentials for your Freshdesk. This way out import wizard can understand where to migrate the tickets and the rest of the support data.
Tell us what records to migrate
Let us know what types of historical records you wish to move. To make sure that all the your information is transmitted the right way, you will also need to match up ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Test the tool beforehand
Before we move on to importing all ticket data to Freshdesk, you get an absolutely free tryout. During the presentation, you will be able to see a small amount of your data in Freshdesk.
Import all data to Freshdesk
Once you checked the import tool and ready to migrate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.