Import to Freshdesk from Lansweeper
Say you tried to transfer your data from Lansweeper to Freshdesk, chances are you we’ve experienced some difficulties. And you are not alone because many help desk vendors try to lock down you into their ecosystem. But don’t worry, as there is a solution that calls for minimal time and effort.
Limited Import Possibilities
Freshdesk does indeed provide you with a way to import your data straight from Zendesk and Gmail. In case you’re migrating from some other help desk, then you should either use their API or get your CSV file ready. Suffice to say, native import apps don’t perform as you imagine.
Absence of a skilled Team
An alternative way to import records to Freshdesk is to use their API. But, you will need a dedicated IT specialist who could achieve this kind of a task.
And if you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will create will be able to get the task done.
Doing It By hand Is Often Risky
Finally, there’s the case of importing tickets manually which can lead to both good results and failure. Indeed, the process can be either a nightmare which can result in data corruption or you manage to do things on your own, which is extremely unlikely.
Data Migration Can Be Straightforward
Importing records to Freshdesk shouldn’t be such a difficulty. In fact, it should be as easy as one-two-three. Why spend time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from Lansweeper to FreshdeskWays Our Service Can Help
With many years of experience under our belt, we know data migration like no one else.
Be it a help desk or other sorts of ticketing system, we will relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s what you will be getting with the help of our team of Freshdesk import experts!
Cut down or Eradicate Downtime
Why put in hours or even days dealing with the migration process if you can leave it to us? Cut the time and work needed to move to Freshdesk; prevent discomfort for your support agents and customers.
Testing Done Properly
Each migration process should have a testing step. Our specialists made sure that you are able to carry out a number of tests prior to your migration so that you can identify all the weak points.
Simplify Your Freshdesk Import
The beauty of our migration tool is that you don’t need to deploy anything to begin migrating all of your information to Freshdesk. That's correct, no coding, no files involved.
Migrate support history correctly
We want you to have a piece of mind knowing that everything you're importing reaches the destination unchanged. Hence, we carefully test our migration method before each release. We want you to have the very best experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We understand the value of your personal data and support history. So, we do everything that depends on us to secure it. Any data you provide us during the import process is confidential.
Get an import expert
Our agents will be happy to answer any questions you may have. And also give you guidance through the process and confirm that everything works the correct way.
Consistent data accuracy
Our tech team ensured that your data stays unaltered during the migration process. All of the connections keep intact so you get data that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk export works
Getting ready for the Import
No import is possible without prep work.Hence, you should go and set up custom fields and agent profiles in Freshdesk. In addition, ensure that you disable triggers and automation rules.
Connect Lansweeper
When you’ve set up all the profiles, you need to provide the requested credentials to your Lansweeper. Without them, we won't be able to retrieve data, and therefore the migration process won't start.
Connect Freshdesk
When the Lansweeper is linked, you will need to provide the credentials for your Freshdesk. That way out import wizard will understand where to migrate the tickets and the rest of the support data.
Say what to migrate
Let us know what sorts of information you wish to transfer. To ensure that all your data is transmitted properly, you will also need to map ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Try the import wizard beforehand
Before we start importing all support data to Freshdesk, you get a totally free trial. During the demo, you will be able to see a small portion of your data in Freshdesk.
Import all records to Freshdesk
After you tried the import wizard and ready to transfer all your tickets, we recommend that you pick a time when your support department is the least busy and begin the import.
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.