Import to Freshdesk from Live Agent

If you tried to transfer your support history from Live Agent to Freshdesk, there is a good chance you we’ve encountered some challenges. And you are not alone as many help desk vendors try to trap down you into their ecosystem. But don’t worry, as there is an alternative that requires little or no time and energy.

Slim Import Possibilities

Freshdesk does provide you with a solution to import your records straight from Zendesk and Gmail. In cases where you’re migrating from another help desk, then you should either utilize their API or get your CSV file ready. Suffice to say, native import apps don’t function as you imagine.

Lack of a skilled Personnel

Another way to import data to Freshdesk is by using their API. However, you will need a dedicated IT professional who will be able to perform this kind of a task.

In case you don’t have one already, you will need to find them. However, there’s no guarantee that the code they will provide will be able to get the job done.

Doing It Manually Can Be High stakes

Lastly, there’s the case of importing tickets manually which may result in both good results and failure. Indeed, the experience can be either a nightmare which can result in data corruption or you find a way to handle things on your own, which is highly unlikely.

Data Migration Should Be Straightforward

Importing data to Freshdesk shouldn’t be such a hurdle. In fact, it must be as simple as one-two-three. Why spend time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!

Move from Live Agent to Freshdesk

What Our Team Can Do for You

With years of experience at our disposal, we understand data migration like no one else.

Be it a help desk or some other form of ticketing software, we can move all your tickets, contacts, and more in just a couple of steps.

Here’s what you will undoubtedly be getting deciding to work with our team of Freshdesk import experts!

Reduce or Eliminate Downtime

Why spend hours or in many cases days organizing the migration process if you can let us take care of it? Cut the time frame needed to move to Freshdesk; reduce discomfort for your employees and clients.

Testing Done Right

Every migration process should have a screening phase. Our experts ensured that you are able to make a number of checks prior to starting your migration to allow you to identify any kind of flaws.

Take the Pain out of your Freshdesk import

The best benefit of our migration tool is that you don’t have to install anything at all to begin with migrating all of your information to Freshdesk. That’s right, no scripts, no documents are required.

Migrate tickets correctly

We want you to have a piece of mind understanding that the support history gets to Freshdesk successfully. Therefore, we carefully test drive our migration method before each launch. We want you to have the best experience possible and keep up the work on our solution.

Why You Should Use Our Service

Secure experience

We apprehend the value of your personal and ticket data. Therefore, we take all the necessary measures to safeguard it. Any of the data you give us in the course of the import process is confidential.

Assisted import

Our team will be glad to resolve any questions you may have. And in addition give you guidance throughout the process and make sure that everything operates the properly.

Sustained data accuracy

Our developers ensured that your help desk data remains unaltered in the course of the migration process. All the connections keep intact so you get records that are easy to browse and work with.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

How automatic Freshdesk tickets export functions

Step

Preparing for the Import

No import is good without preparation.Hence, it is important to head over and set up custom fields and agent profiles in Freshdesk. On top of that, ensure that you deactivate triggers and automation rules.

Step

Link Live Agent

Once you’ve taken care of all the user profiles, you will need to give the requested credentials to your Live Agent. Without them, we won't be able to retrieve data, which implies that the migration process won't begin.

Step

Link Freshdesk

Once the Live Agent is connected, you have to give the credentials for your Freshdesk. This way out import wizard can understand where to migrate the tickets and the rest of the support data.

Step

Tell what to transfer

Let us know what types of information you need to move. To make sure that all the your data is transferred properly, you will also need to match ticket fields. Let us know how you want fields to be matched and we will do all the job for you.

Step

Test drive the tool before you start

Before we move on to importing all support records to Freshdesk, you get an absolutely free tryout. During the presentation, you will be able to see a small amount of your data in Freshdesk.

Step

Import all data to Freshdesk

Once you evaluated the import tool and ready to transfer all your data, we suggest that you pick a time when your support department is the least busy and launch the import.