Import to Freshdesk from LiveChat
If you tried to relocate your support tickets from LiveChat to Freshdesk, it is likely that you we’ve gone through some obstacles. And you are not alone because many help desk providers try to trap down you into their ecosystem. But don’t worry, because there is an alternative which requires virtually no time and energy.
Slim Import Choices
Freshdesk does provide a way to import your data directly from Zendesk and Gmail. If you’re migrating from some other ticketing tool, then you need to either utilize their API or get your CSV document ready. Suffice to say, out of the box import apps don’t do the job as you imagine.
Lack of a competent Team
Another way to import info to Freshdesk is to make use of their API. But, you may need a dedicated IT expert who could fulfill this sort of a task.
In case you don’t have one already, you will have to find them. However, there’s hardly any guarantee that the code they will come up with will be able to get the task done.
Doing It Manually Is Generally High stakes
Lastly, there’s the case of importing tickets by hand which can lead to both success and failure. Indeed, the experience can be either a challenge which may contribute to data corruption or you find a way to handle things on your own, which is very unlikely.
Data Migration Should Be Effortless
Importing data to Freshdesk shouldn’t be such an obstacle. In fact, it must be as easy as one-two-three. Why spend your time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s a way to do this with us!
Move from LiveChat to FreshdeskWhat Our Team Can Do for You
With years of practical experience under our belt, we know data migration like no other.
Be it a help desk or some other form of ticketing software system, we can relocate all your tickets, contacts, and more in just a few clicks.
Here’s the things you will be getting by working with our team of specialists!
Reduce or Prevent Downtime
Why spend work hours or even days dealing with the migration process when you can let us take care of it? Minimize the amount of time needed to transition to Freshdesk; avoid discomfort for support agents and clients.
Testing Done Right
Every migration process should involve a screening step. Our team ensured that one can do various checks prior to your migration allowing you to identify all the flaws.
Take the Pain out of your Freshdesk import
The best part about our import wizard is that you don’t have to deploy a thing to start importing all the tickets to Freshdesk. Exactly, no scripts, no documents are needed.
Migrate tickets adequately
Have a piece of mind understanding that everything you're importing arrives at Freshdesk unchanged. That is why, we thoroughly test drive our migration method before every launch. We want you to have the greatest experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We fully understand the value of your personal data and support history. Hence, we take all the necessary measures to secure it. All information you give us in the course of the import process is confidential.
Assisted import
Our account manager will be glad to answer any questions you might have. As well as help you throughout the process and ensure that everything operates the properly.
Sustained accuracy of records
Our developers made sure that your data stays unaltered all the way through the migration process. All relations remain unaffected so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk export works
Preparing for the Import
No import is good without ground work.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. Also, make sure you turn off triggers and automation rules.
Link LiveChat
Once you’ve created all the profiles, you need to grant the necessary credentials to your LiveChat. Without them, we won't have the ability to get data, which implies that the migration process won't begin.
Link Freshdesk
Once the LiveChat is hooked up, you need to provide the credentials for your Freshdesk. That is how out import wizard will know where to relocate the tickets and the rest of the support data.
Tell what records to migrate
Let us know what types of data you would like to transfer. To ensure all the your information is migrated the right way, you will also need to match up ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try out the service beforehand
Before we move on to importing all the records to Freshdesk, you get a totally free test. During the demonstration, you will be able to check out a small amount of your data in Freshdesk.
Import all data to Freshdesk
After you tested the tool and ready to migrate all your data, we suggest that you pick a time when your support customer support is the least busy and start the import.
Hear from our satisfied clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you can ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.