Import to Freshdesk from Manage Engine
Say you tried to migrate your support history from Manage Engine to Freshdesk, chances are high you we’ve experienced some difficulties. And you are not alone as many help desk vendors try to trap down you into their ecosystem. But don’t worry, because there is a solution that calls for no time and effort.
Slim Import Opportunities
Freshdesk does indeed give you a solution to import your records directly from Zendesk and Gmail. In cases where you’re migrating from another help desk, then you should either utilize their API or get your CSV document ready. Suffice to say, native import apps don’t work as expected.
Absence of a proficient Personnel
An alternative way to import records to Freshdesk is by using their API. Yet, you need a dedicated IT specialist who will be able to complete this kind of a task.
In case you don’t have one already, you will have to find them. However, there’s very little guarantee that the code they will write will get the job done.
Doing It By hand Is Often High stakes
Lastly, there’s the case of importing tickets by hand which may contribute to both success and failure. Indeed, the process can be either a nightmare which can result in data corruption or you find a way to execute things on your own, which is extremely unlikely.
Data Migration Can Be Hassle-free
Importing data to Freshdesk shouldn’t be such a challenge. In fact, it must be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from Manage Engine to FreshdeskWays Our Service Can Help
With many years of knowledge at our disposal, we are familiar with data migration like no other.
Be it a help desk or other sorts of ticketing application, we can transfer all your tickets, contacts, and more in just a few steps.
Here’s the things you will undoubtedly be getting choosing our team of specialists!
Cut down or Eradicate Downtime
Why put in work hours or in many cases days controlling the migration process when you can leave it to us? Cut the time needed to migrate to Freshdesk; eliminate discomfort for your support agents and consumers.
Testing Done Right
Each migration process should provide a screening phase. Our specialists made sure that you can perform various checks prior to starting your migration so it is possible to find all the weak spots.
Take the Pain out of your Freshdesk import
The greatest about our import service is that you don’t have to set up anything to begin with moving all of your information to Freshdesk. That’s right, no developers, no files involved.
Migrate support history the right way
Have a piece of mind understanding that the tickets history reaches the destination successfully. Hence, we carefully test drive our migration method before every release. We want you to have the very best experience possible and always work on our solution.
Why You Should Use Our Service
Secure experience
We apprehend the value of your personal and ticket information. So, we do whatever depends on us to safeguard it. Any information you give us throughout the time of the import process is confidential.
Get an import expert
Our agents will be glad to give answers to any questions you might have. And in addition guide you through the process and make sure that everything functions the correct way.
Consistent accuracy of records
Our developers made sure that your help desk data remains unaltered during the migration process. All the connections keep intact so you get records that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk tickets export happens
Preparing for the Import
No import is possible without prep work.Hence, it is important to head over and create custom fields and agent profiles in Freshdesk. On top of that, make sure to disable triggers and automation rules.
Connect Manage Engine
When you’ve set up all the user profiles, you will have to provide the mandatory credentials to your Manage Engine. Without them, we won't be able to retrieve data, which means that the migration process won't launch.
Connect Freshdesk
When the Manage Engine is linked, you have to grant the credentials for your Freshdesk. That way out import wizard can understand where to migrate the tickets and the rest of the support data.
Tell what records to transfer
Let us know what sorts of historical records you need to relocate. To ensure that all your data is moved properly, you will also need to match ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Test the import wizard before you start
Before we start importing all ticket records to Freshdesk, you get a no cost trial. During the presentation, you will be able to see a small portion of your data in Freshdesk.
Import all records to Freshdesk
Right after you tried the import tool and ready to move all your tickets, we suggest that you pick a time when your support customer support is the least busy and launch the import.
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you may request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our experts to help you out.