Import to Freshdesk® from Missive
Say you tried to relocate your data from Missive to Freshdesk®, the chances are you we’ve experienced some challenges. And you are not alone as most help desk vendors want to trap down you into their ecosystem. But don’t worry, as there is a solution that requires no time and energy.
Limited Import Choices
Freshdesk® does indeed provide ways to import your data straight from Zendesk and Gmail. In cases where you’re migrating from a different help desk, then you need to either utilize their API or get your CSV file prepared. Suffice to say, native import apps don’t do the job as expected.
Absence of a competent Staff
An alternative way to import records to Freshdesk® is to use their API. But, you will need a dedicated IT professional who can complete this kind of a task.
In case you don’t have one already, you will need to find them. But, there’s no guarantee that the code they will come up with will get the work done.
Doing It By hand Is Often Risky
Finally, there’s the case of importing tickets by hand which could lead to both good results and failure. Indeed, the experience can be either a challenge which can contribute to data corruption or you find a way to do things by yourself, which is highly unlikely.
Data Migration Can Be Effortless
Importing records to Freshdesk® shouldn’t be such a challenge. In fact, it should be as effortless as one-two-three. Why spend time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can do this with us!
Move from Missive to Freshdesk®Ways Our Service Can Help
With many years of knowledge at hand, we are familiar with data migration like no one else.
Be it a help desk or other sorts of ticketing application, we will relocate all your tickets, contacts, and more in just a couple of steps.
Here’s the things you are going to be getting choosing our team of Freshdesk® import experts!
Cut down or Eradicate Downtime
Why put in work hours or perhaps days supervising the migration process if you can let us take care of it? Cut the time it takes migrate to Freshdesk®; eliminate pain for your support agents and customers.
Testing Done Properly
Each migration process should involve a testing step. Our specialists ensured that anyone can perform multiple checks before you start your migration so that you can pinpoint all the weak points.
Simplify Your Freshdesk® Import
The greatest benefit of our import wizard is that you don’t need to deploy anything to begin with relocating all of your tickets to Freshdesk®. That’s right, no coding, no files are required.
Migrate support history the right way
Have a piece of mind knowing that the tickets history reaches Freshdesk® safely. Therefore, we carefully test drive our migration method before each release. We want you to have the very best experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We understand the value of your personal data and support history. So, we take all the necessary measures to protect it. Any of the details you give us during the import process is undisclosed.
Get an import expert
Our agents will be happy to give answers to any questions you may have. And in addition lead you throughout the import and make sure that everything works the correct way.
Consistent accuracy of records
Our tech team made sure that your support history stays unaltered during the migration process. All the relations keep unaffected so you get records that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automated Freshdesk® migration happens
Getting ready for the Import
No import is possible without prep work.Hence, you should go and set up custom fields and agent profiles in Freshdesk®. On top of that, be sure to deactivate triggers and automation rules.
Connect Missive
When you’ve set up all the users, you need to provide the needed credentials to your Missive. Without them, we won't have the ability to retrieve records, which means that the migration process won't start.
Connect Freshdesk®
When the Missive is linked, you will need to grant the credentials for your Freshdesk®. That way out import wizard can understand where to migrate the tickets and the rest of the support data.
Say what records to import
Let us know what sorts of data you wish to transfer. To ensure that all the your information is moved properly, you will also need to match ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Try and test the import wizard upfront
Before we start importing all the data to Freshdesk®, you get a free of charge trial. During the presentation, you will be able to see a small amount of your data in Freshdesk®.
Import all records to Freshdesk®
Right after you checked the import tool and ready to relocate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk® together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.