Import to Freshdesk® from NinjaOne
Say you tried to move your data from NinjaOne to Freshdesk®, chances are you we’ve encountered some difficulties. And you are not alone as most help desk vendors try to trap down you into their ecosystem. But don’t worry, as there is an alternative which requires minimal time and energy.
Limited Import Options
Freshdesk® does indeed offer a solution to import your records directly from Zendesk and Gmail. In cases where you’re migrating from a different help desk, then you have to either utilize their API or get your CSV file prepared. Suffice to say, native import apps don’t do the job as expected.
Absence of a Qualified Personnel
One more way to import info to Freshdesk® is to use their API. Yet, you need a dedicated IT specialist who can fulfill such a task.
In case you don’t have one already, you will need to find them. But, there’s hardly any guarantee that the code they will come up with will get the job done.
Doing It By hand Is Generally Risky
Finally, there’s the case of importing tickets manually which may contribute to both success and failure. Indeed, the process can be either a challenge which can cause data corruption or you find a way to handle things by yourself, which is very unlikely.
Data Migration Needs To Be Easy
Importing records to Freshdesk® shouldn’t be such a hindrance. In fact, it should be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can accomplish this with us!
Move from NinjaOne to Freshdesk®Ways Our Service Can Help
With many years of practical experience at our disposal, we are familiar with data migration like no other.
Be it a help desk or some other type of ticketing program, we will transfer all your tickets, contacts, and more in just a few steps.
Here’s what you will undoubtedly be getting choosing our team of specialists!
Minimise or Prevent Downtime
Why spare hours or in many cases days controlling the migration process when you can leave it to us? Minimize the amount of time needed to shift to Freshdesk®; get rid of pain for your support agents and clients.
Testing Done Properly
Each migration process should include a testing phase. Our experts made sure that anyone can do a number of checks prior to starting your migration allowing you to identify all the flaws.
Simplify Your Freshdesk® Import
The greatest about our tool is that you don’t need to set up anything at all to begin with relocating all of your data to Freshdesk®. That’s right, no scripts, no documents are needed.
Migrate data to Freshdesk® adequately
We want you to have a piece of mind knowing that the tickets history gets to the destination safely. For that reason, we rigorously test drive our migration method before each launch. We want you to have the best experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We understand the value of your personal and ticket information. Therefore, we do everything that depends on us to protect it. The data you give us in the course of the import process is undisclosed.
Get an import expert
Our account manager will be happy to give answers to any questions you might have. And in addition lead you through the process and make sure that everything operates the properly.
Preserved data accuracy
Our tech team ensured that your help desk data remains unaltered in the course of the migration process. All the relations keep unchanged so you get records that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk® tickets export happens
Getting ready for the Import
No import is possible without ground work.Hence, you should head over and create custom fields and agent profiles in Freshdesk®. On top of that, be sure to switch off triggers and automation rules.
Connect NinjaOne
When you’ve created all the user profiles, you will have to give the needed credentials to your NinjaOne. Without them, we won't have the ability to retrieve data, which implies that the migration process won't begin.
Connect Freshdesk®
The instant the NinjaOne is hooked up, you will need to grant the credentials for your Freshdesk®. This way out import wizard can understand where to relocate the tickets and the rest of the support data.
Say what to transfer
Let us know what sorts of records you wish to relocate. To make sure that all your information is migrated correctly, you will also need to match ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Test the service before you start
Before we proceed to importing all your data to Freshdesk®, you get a no cost tryout. During the presentation, you will be able to check out a small portion of your data in Freshdesk®.
Import all support history to Freshdesk®
Right after you tested the import tool and ready to relocate all your tickets, we recommend that you pick a time when your support department is the least busy and begin the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you may request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk® together with our expert
If importing things on your own just isn’t your cup of tea, you can always ask our experts to help you out.