Import to Freshdesk from Oracle Service Cloud (RightNow)
If you tried to relocate your support tickets from Oracle Service Cloud (RightNow) to Freshdesk, quite likely you we’ve encountered some challenges. And you are not alone as many help desk vendors try to lock down you into their ecosystem. But don’t worry, because there is an alternative that requires little to no time and energy.
Few Import Choices
Freshdesk does provide a solution to import your data straight from Zendesk and Gmail. In cases where you’re migrating from another help desk, then you need to either use their API or get your CSV document organized. Suffice to say, out of the box import apps don’t do the job as expected.
Lack of a competent Personnel
An additional way to import data to Freshdesk is to make use of their API. But, you will need a dedicated IT professional who will be able to achieve this kind of a task.
And if you don’t have one already, you will have to find them. Nonetheless, there’s no guarantee that the code they will come up with will get the work done.
Doing It Manually Can Be High stakes
Last of all, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a nightmare which can contribute to data corruption or you manage to handle things yourself, which is highly unlikely.
Data Migration Must Be Effortless
Importing information to Freshdesk shouldn’t be such a complication. In fact, it must be as simple as one-two-three. Why spend time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way you can do this with us!
Move from Oracle Service Cloud (RightNow) to FreshdeskWhat Our Team Can Do for You
With years of knowledge at our disposal, we understand data migration like no one else.
Be it a help desk or any other ticketing tool, we can relocate all your tickets, contacts, and more in just a couple of steps.
Here’s the things you will undoubtedly be getting deciding to work with our team of Freshdesk import experts!
Minimize or Eliminate Downtime
Why allocate work hours or in many cases days handling the migration process if you can let us take care of it? Cut down on the time and work needed to shift to Freshdesk; eliminate issues for support agents and clients.
Testing Done Correctly
Every migration process should involve a screening step. Our experts ensured that you can carry out a number of tests before starting your migration allowing you to identify all the flaws.
Make your Tickets Import Easy
The best part about our import wizard is that you don’t have to deploy anything at all to begin with moving all of your tickets to Freshdesk. That’s right, no scripts, no documents are required.
Migrate data the right way
Have a piece of mind understanding that the support history gets to Freshdesk successfully. Therefore, we carefully test our migration method before every launch. We want you to have the excellent experience possible and always work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal data and support history. Therefore, we take all the necessary measures to safeguard it. Any of the data you provide us in the course of the import process is secret.
Assisted import
Our team will be glad to resolve any questions you may have. And in addition guide you throughout the process and make sure that everything operates the properly.
Maintained accuracy of records
Our development team made sure that your help desk data stays unaltered in the course of the migration process. All the connections keep unaffected so you get data that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk tickets export functions
Arranging the Import
No import is good without preparation.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. On top of that, make sure to deactivate triggers and automation rules.
Link Oracle Service Cloud (RightNow)
Once you’ve taken care of all the user profiles, you need to give the mandatory credentials to your Oracle Service Cloud (RightNow). Without them, we won't be able to retrieve data, and therefore the migration process won't begin.
Link Freshdesk
Right after the Oracle Service Cloud (RightNow) is connected, you need to give the credentials for your Freshdesk. This way out import wizard can understand where to import the tickets and the rest of the support data.
Tell us what records to transfer
Let us know what types of data you would like to transfer. To make sure that all the your data is transmitted properly, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try out the tool before you start
Before we begin importing all the records to Freshdesk, you get a cost-free tryout. During the presentation, you will be able to review a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
Once you tested out the import tool and ready to move all your data, we encourage that you pick a time when your support customer support is the least busy and start the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our experts to help you out.