Import to Freshdesk from osTicket
If you tried to transfer your tickets and related data from osTicket to Freshdesk, quite likely you we’ve experienced some challenges. And you are not alone as many help desk providers try to lock down you into their ecosystem. But don’t worry, as there is an alternative that calls for no time and energy.
Few Import Possibilities
Freshdesk does provide you with ways to import your records straight from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you should either use their API or get your CSV file organized. Suffice to say, out of the box import apps don’t function as you imagine.
Lack of a skilled Staff
Another way to import records to Freshdesk is with their API. Yet, you will need a dedicated IT professional who will be able to complete this kind of a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s very little guarantee that the code they will provide will be able to get the job done.
Doing It Manually Is Often Risky
Last of all, there’s the case of importing tickets manually which could contribute to both good results and failure. Indeed, the experience can be either a nightmare which may result in data corruption or you manage to do things yourself, which is extremely unlikely.
Data Migration Should Be Straightforward
Importing information to Freshdesk shouldn’t be such a difficulty. In fact, it should be as simple as one-two-three. Why spend time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from osTicket to FreshdeskWhat Our Team Can Do for You
With years of practical knowledge at hand, we understand data migration like no one else.
Be it a help desk or some other form of ticketing system, we will transfer all your tickets, contacts, and more in just a couple of steps.
Here’s what you are going to be getting deciding to work with our team of Freshdesk import experts!
Reduce or Eradicate Downtime
Why spend hours or perhaps days organizing the migration process if you can let us take care of it? Cut down on the time needed to migrate to Freshdesk; minimize issues for support agents and customers.
Testing Done Correctly
Every migration process should have a testing phase. Our specialists ensured that you are able to perform a number of tests before starting your migration in order to pinpoint all the weak points.
Make your Tickets Import Easy
The greatest about our migration tool is that you don’t need to set up anything to begin with migrating all the information to Freshdesk. That's correct, no coding, no documents involved.
Migrate tickets accurately
We want you to have a piece of mind knowing that the support history reaches Freshdesk successfully. Hence, we carefully test our migration method before each launch. We want you to have the excellent experience possible and always work on our solution.
Why Work with Us
Safe experience
We realize the value of your personal and ticket data. So, we take all the necessary measures to safeguard it. Any data you provide us during the import process is secret.
Assisted import
Our agents will be happy to resolve any questions you may have. And in addition give you guidance through the process and confirm that everything works the properly.
Sustained data accuracy
Our development team ensured that your support history remains unaltered during the migration process. All the connections remain intact so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automated Freshdesk migration functions
Arranging the Import
No import is good without prep work.Hence, we suggest you head over and set up custom fields and agent profiles in Freshdesk. On top of that, ensure that you disable triggers and automation rules.
Link osTicket
Once you’ve set up all the users, you will have to provide the required credentials to your osTicket. Without them, we won't be able to get data, and therefore the migration process won't start.
Link Freshdesk
Once the osTicket is linked, you will have to give the credentials for your Freshdesk. That way out import wizard can understand where to import the tickets and the rest of the support data.
Tell us what to import
Let us know what types of information you want to relocate. To ensure that all the your data is moved properly, you will also need to map ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test the import wizard upfront
Before we move on to importing all support data to Freshdesk, you get an absolutely free trial. During the presentation, you will be able to review a small portion of your data in Freshdesk.
Import all data to Freshdesk
Once you tested out the import tool and ready to transfer all your tickets, we encourage that you pick a time when your support department is the least busy and initiate the import.
Hear from our satisfied buyers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you are able to request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our professionals to help you out.