Import to Freshdesk from ((OTRS)) Community Edition
If you tried to transfer your support history from ((OTRS)) Community Edition to Freshdesk, chances are high you we’ve gone through some troubles. And you are not alone as many help desk providers try to lock down you into their ecosystem. But don’t worry, as there is an alternative that requires virtually no time and energy.
Few Import Possibilities
Freshdesk does provide you with a way to import your data directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you should either use their API or get your CSV file prepared. Suffice to say, native import apps don’t function as expected.
Lack of a skilled Team
Another way to import data to Freshdesk is by using their API. But, you need a dedicated IT skilled practitioner who will be able to complete this kind of a task.
And if you don’t have one already, you will need to find them. But, there’s no guarantee that the code they will provide will get the work done.
Doing It Manually Can Be High stakes
Last of all, there’s the case of importing tickets manually which can lead to both success and failure. Indeed, the process can be either a nightmare which may result in data corruption or you manage to handle things by yourself, which is highly unlikely.
Data Migration Should Be Straightforward
Importing information to Freshdesk shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s a way to achieve this with us!
Move from ((OTRS)) Community Edition to FreshdeskWhat Our Team Can Do for You
With years of experience under our belt, we know data migration like no other.
Be it a help desk or some other form of ticketing software, we can relocate all your tickets, contacts, and more in just a few steps.
Here’s what you will be getting by working with our team of specialists!
Reduce or Eliminate Downtime
Why spend hours or even days dealing with the migration process when you can leave it to us? Cut the time needed to shift to Freshdesk; reduce pain for your employees and customers.
Testing Done Correctly
Every migration process should have a screening step. Our team made sure that you are able to perform a number of tests before you begin your migration so that you could isolate any kind of weak points.
Make your Tickets Import Easy
The beauty of our migration tool is that you don’t have to deploy a thing to begin with migrating all the information to Freshdesk. Exactly, no scripts, no documents are required.
Migrate tickets correctly
We want you to have a piece of mind understanding that everything you're importing arrives at its destination successfully. For that reason, we carefully test our migration method before each launch. We want you to have the very best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We apprehend the value of your personal data and support history. Hence, we do everything that depends on us to safeguard it. The data you provide us in the course of the import process is undisclosed.
Assisted import
Our team will be glad to answer any questions you might have. And in addition give you guidance through the process and ensure that everything operates the properly.
Sustained data accuracy
Our development team ensured that your data stays unaltered all the way through the migration process. All the connections remain intact so you get data that are easy to browse and use.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk export works
Arranging the Import
No import is good without preparation.Hence, it is important to go and create custom fields and agent profiles in Freshdesk. On top of that, ensure that you switch off triggers and automation rules.
Link ((OTRS)) Community Edition
Once you’ve taken care of all the profiles, you need to grant the needed credentials to your ((OTRS)) Community Edition. Without them, we won't be able to get data, meaning that the migration process won't begin.
Link Freshdesk
Once the ((OTRS)) Community Edition is connected, you have to provide the credentials for your Freshdesk. That is how out import wizard can understand where to migrate the tickets and the rest of the support data.
Tell us what to migrate
Let us know what types of information you need to transfer. To ensure all your data is moved properly, you will also need to match up ticket fields. Let us know how you want fields to be matched up and we will do all the job for you.
Try the tool beforehand
Before we move on to importing all support records to Freshdesk, you get a totally free test. During the presentation, you will be able to see a small portion of your data in Freshdesk.
Import all data to Freshdesk
After you evaluated the import tool and ready to transfer all your tickets, we encourage that you pick a time when your support department is the least busy and launch the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data migration
If you want to see how our tool works, you can ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.