Import to Freshdesk from Pylon
Say you tried to relocate your support tickets from Pylon to Freshdesk, chances are high you we’ve experienced some challenges. And you are not alone because many help desk providers want to trap down you into their ecosystem. But don’t worry, as there is an alternative which requires virtually no time and effort.
Few Import Choices
Freshdesk does indeed provide a way to import your data straight from Zendesk and Gmail. In case you’re migrating from some other ticketing tool, then you should either utilize their API or get your CSV file organized. Suffice to say, native import apps don’t perform as you imagine.
Absence of a competent Team
An alternative way to import info to Freshdesk is to make use of their API. But, you should have a dedicated IT professional who could perform this type of a task.
In case you don’t have one already, you will need to find them. Nonetheless, there’s hardly any guarantee that the code they will create will be able to get the work done.
Doing It By hand Is Generally High stakes
Last of all, there’s the case of importing tickets by hand which can lead to both good results and failure. Indeed, the experience can be either a challenge which may result in data corruption or you find a way to execute things yourself, which is very unlikely.
Data Migration Can Be Effortless
Importing information to Freshdesk shouldn’t be such an obstacle. In fact, it must be as effortless as one-two-three. Why waste your time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way to achieve this with us!
Move from Pylon to FreshdeskWays Our Service Can Help
With many years of practical knowledge under our belt, we are familiar with data migration like no one else.
Be it a help desk or other sorts of ticketing software system, we can relocate all your tickets, contacts, and more in just a couple of mouse clicks.
Here’s the things you will be getting choosing our team of Freshdesk import experts!
Cut down or Prevent Downtime
Why put in work hours or even days supervising the migration process if you can let us take care of it? Cut down on the time frame it takes shift to Freshdesk; reduce issues for your employees and clients.
Testing Done Correctly
Each migration process should involve a screening step. Our specialists ensured that one can make multiple checks before you begin your migration allowing you to find any kind of flaws.
Make your Tickets Import Easy
The best benefit of our import wizard is that you don’t have to deploy anything to begin importing all the information to Freshdesk. That's correct, no developers, no documents are needed.
Migrate support history accurately
Have a piece of mind understanding that the tickets history reaches Freshdesk unchanged. Hence, we meticulously test drive our migration method before each launch. We want you to have the best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal data and support history. So, we take all the necessary measures to secure it. Any details you give us throughout the time of the import process is secret.
Get an import expert
Our account manager will be glad to give answers to any questions you may have. And also help you through the import and confirm that everything functions the properly.
Consistent accuracy of records
Our development team made sure that your data stays unaltered during the migration process. All of the relations remain intact so you get records that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export happens
Arranging the Import
No import is possible without ground work.Hence, make sure you go and set up custom fields and agent profiles in Freshdesk. In addition, make sure you disable triggers and automation rules.
Connect Pylon
When you’ve created all the profiles, you need to provide the required credentials to your Pylon. Without them, we won't have the ability to get records, which means that the migration process won't launch.
Connect Freshdesk
When the Pylon is hooked up, you need to grant the credentials for your Freshdesk. That way out import wizard will understand where to import the tickets and the rest of the support data.
Tell us what records to migrate
Let us know what sorts of data you would like to transfer. To ensure that all the your information is transferred accurately, you will also need to map ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test drive the service beforehand
Before we start importing all the records to Freshdesk, you get a free of charge trial. During the demo, you will be able to review a small portion of your data in Freshdesk.
Import all records to Freshdesk
Right after you evaluated the import wizard and ready to migrate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you can ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.