Import to Freshdesk from Reamaze
Say you tried to transfer your support tickets from Reamaze to Freshdesk, chances are you we’ve experienced some difficulties. And you are not alone as most help desk solutions try to lock down you into their ecosystem. But don’t worry, because there is a solution which requires minimal time and energy.
Few Import Possibilities
Freshdesk does indeed provide you with a way to import your records directly from Zendesk and Gmail. In cases where you’re migrating from a different source, then you need to either use their API or get your CSV document organized. Suffice to say, native import apps don’t do the job as expected.
Absence of a skilled Team
An alternative way to import info to Freshdesk is to make use of their API. Yet, you need a dedicated IT specialist who can achieve this kind of a task.
And if you don’t have one already, you will have to find them. Nonetheless, there’s hardly any guarantee that the code they will come up with will get the work done.
Doing It By hand Is Generally High stakes
Last of all, there’s the case of importing tickets manually which can contribute to both success and failure. Indeed, the process can be either a nightmare which will contribute to data corruption or you manage to execute things yourself, which is very unlikely.
Data Migration Can Be Straightforward
Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as effortless as one-two-three. Why waste time on transferring tickets from one place to another when you can work on winning your customers? Here’s how you can do this with us!
Move from Reamaze to FreshdeskWays Our Service Can Help
With many years of experience under our belt, we are familiar with data migration like no other.
Be it a help desk or other sorts of ticketing program, we can transfer all your tickets, contacts, and more in just a few steps.
Here’s what you will be getting choosing our team of specialists!
Cut down or Prevent Downtime
Why put in hours or even days controlling the migration process when you can leave it to us? Minimize the time and work needed to migrate to Freshdesk; avoid issues for your employees and clients.
Testing Done Correctly
Each migration process should have a screening phase. Our specialists made sure that you can carry out various tests prior to starting your migration so you can pinpoint any kind of flaws.
Make your Tickets Import Easy
The greatest benefit of our migration tool is that you don’t have to set up anything to begin with moving all your tickets to Freshdesk. That's correct, no developers, no files are needed.
Migrate support history correctly
We want you to have a piece of mind understanding that the tickets history reaches the destination safely. For that reason, we carefully test our migration method before every release. We want you to have the very best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal and ticket information. So, we do everything that depends on us to protect it. The information you provide us throughout the time of the import process is secret.
Get an import expert
Our account manager will be glad to give answers to any questions you might have. And in addition guide you through the process and confirm that everything functions the correct way.
Consistent data accuracy
Our development team ensured that your data remains unaltered during the migration process. All the connections stay unaffected so you get data that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export happens
Arranging the Import
No import is possible without ground work.Hence, make sure you head over and create custom fields and agent profiles in Freshdesk. On top of that, make sure to switch off triggers and automation rules.
Connect Reamaze
When you’ve created all the profiles, you will have to provide the needed credentials to your Reamaze. Without them, we won't be able to fetch data, meaning that the migration process won't launch.
Connect Freshdesk
When the Reamaze is hooked up, you need to grant the credentials for your Freshdesk. That way out import wizard can understand where to relocate the tickets and the rest of the support data.
Tell us what to migrate
Let us know what sorts of information you would like to relocate. To ensure that all your data is transmitted properly, you will also need to map ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Try and test the service beforehand
Before we start importing all support records to Freshdesk, you get a no cost trial. During the presentation, you will be able to check out a small portion of your data in Freshdesk.
Import all records to Freshdesk
Right after you tested the import tool and ready to move all your tickets, we encourage that you pick a time when your support department is the least busy and start the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.