Import to Freshdesk from Request Tracker

If you tried to migrate your support history from Request Tracker to Freshdesk, there is a good chance you we’ve encountered some obstacles. And you are not alone as many help desk providers try to lock down you into their ecosystem. But don’t worry, because there is an alternative which requires minimal time and effort.

Slim Import Opportunities

Freshdesk does give you a solution to import your records straight from Zendesk and Gmail. If you’re migrating from another ticketing tool, then you have to either use their API or get your CSV document organized. Suffice to say, out of the box import apps don’t work as you imagine.

Lack of a proficient Personnel

Another way to import records to Freshdesk is by using their API. However, you will need a dedicated IT expert who will be able to fulfill this type of a task.

And if you don’t have one already, you will have to find them. Nonetheless, there’s hardly any guarantee that the code they will write will be able to get the task done.

Doing It Manually Is Often High stakes

Lastly, there’s the case of importing tickets by hand which may result in both good results and failure. Indeed, the experience can be either a challenge which may cause data corruption or you manage to do things yourself, which is very unlikely.

Data Migration Should Be Hassle-free

Importing data to Freshdesk shouldn’t be such a challenge. In fact, it must be as effortless as one-two-three. Why spend time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s a way to accomplish this with us!

Move from Request Tracker to Freshdesk

What Our Team Can Do for You

With years of practical knowledge at our disposal, we are familiar with data migration like no one else.

Be it a help desk or some other form of ticketing application, we can move all your tickets, contacts, and more in just a couple of clicks.

Here’s the things you will undoubtedly be getting choosing our team of Freshdesk import experts!

Reduce or Eradicate Downtime

Why spend work hours or in many cases days controlling the migration process if you can let us take care of it? Cut down the amount of time needed to transition to Freshdesk; avoid issues for employees and clients.

Testing Done Right

Every migration process should provide a screening phase. Our experts ensured that anyone can do various tests before you start your migration allowing you to isolate any kind of flaws.

Take the Pain out of your Freshdesk import

The greatest benefit of our import service is that you don’t have to install anything at all to start relocating all the data to Freshdesk. That’s right, no coding, no documents are needed.

Migrate tickets accurately

Have a piece of mind understanding that the tickets history gets to Freshdesk successfully. That is why, we meticulously test our migration method before every launch. We want you to have the greatest experience possible and keep up the work on our solution.

Why You Should Use Our Service

Secure experience

We apprehend the value of your personal and ticket data. Therefore, we take all the necessary measures to safeguard it. All information you provide us during the import process is secret.

Assisted import

Our agents will be glad to give answers to any questions you may have. As well as lead you throughout the process and make sure that everything works the properly.

Sustained accuracy of records

Our developers made sure that your help desk data remains unaltered in the course of the migration process. All relations remain unchanged so you get data that are easy to search and utilize.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

How automated Freshdesk tickets export happens

Step

Preparing for the Import

No import is good without prep work.Hence, it is important to head over and set up custom fields and agent profiles in Freshdesk. Also, be sure to turn off triggers and automation rules.

Step

Link Request Tracker

Once you’ve set up all the user profiles, you will need to give the needed credentials to your Request Tracker. Without them, we won't have the ability to get data, and therefore the migration process won't start.

Step

Link Freshdesk

Once the Request Tracker is linked, you have to grant the credentials for your Freshdesk. This way out import wizard will know where to transfer the tickets and the rest of the support data.

Step

Tell what records to transfer

Let us know what types of historical records you need to move. To make sure that all the your information is migrated accurately, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.

Step

Try and test the import wizard before you start

Before we move on to importing all ticket records to Freshdesk, you get a no cost tryout. During the demonstration, you will be able to inspect a small amount of your data in Freshdesk.

Step

Import all data to Freshdesk

Right after you tried the tool and ready to relocate all your data, we suggest that you pick a time when your support customer support is the least busy and launch the import.