Import to Freshdesk from ServiceDesk Plus
Say you tried to relocate your data from ServiceDesk Plus to Freshdesk, it is likely that you we’ve gone through some challenges. And you are not alone as many help desk vendors want to lock down you into their ecosystem. But don’t worry, as there is a solution which requires little or no time and effort.
Limited Import Choices
Freshdesk does indeed provide a way to import your records directly from Zendesk and Gmail. If you’re migrating from another help desk, then you need to either use their API or get your CSV file organized. Suffice to say, out of the box import apps don’t work as you imagine.
Absence of a competent Team
One more way to import info to Freshdesk is to use their API. Yet, you may need a dedicated IT professional who will be able to achieve this type of a task.
And if you don’t have one already, you will need to find them. Nonetheless, there’s hardly any guarantee that the code they will write will be able to get the task done.
Doing It By hand Is Generally Risky
Finally, there’s the case of importing tickets by hand which can contribute to both success and failure. Indeed, the experience can be either a challenge which can contribute to data corruption or you manage to do things yourself, which is very unlikely.
Data Migration Needs To Be Effortless
Importing records to Freshdesk shouldn’t be such an obstacle. In fact, it should be as easy as one-two-three. Why spend your time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can do this with us!
Move from ServiceDesk Plus to FreshdeskWays Our Service Can Help
With many years of practical experience under our belt, we know data migration like no other.
Be it a help desk or some other type of ticketing software system, we will transfer all your tickets, contacts, and more in just a few clicks.
Here’s the things you will be getting with the help of our team of specialists!
Minimise or Prevent Downtime
Why spare work hours or even days managing the migration process when you can let us take care of it? Cut the time and work it takes transition to Freshdesk; prevent issues for support agents and consumers.
Testing Done Properly
Each migration process should involve a testing phase. Our team ensured that anyone can carry out several tests before you begin your migration to enable you to detect all the weak spots.
Simplify Your Freshdesk Import
The greatest about our import wizard is that you don’t need to set up a thing to start relocating all of your tickets to Freshdesk. That’s right, no coding, no files are needed.
Migrate data to Freshdesk adequately
Have a piece of mind knowing that everything you're importing arrives at Freshdesk successfully. Hence, we meticulously test our migration method before each release. We want you to have the excellent experience possible and always work on our solution.
3 Reasons to Choose Us
Risk-free experience
We understand the value of your personal and ticket information. Hence, we take all the necessary measures to safeguard it. Any info you provide us during the import process is secret.
Get an import expert
Our account manager will be happy to answer any questions you might have. As well as lead you through the import and make sure that everything works the proper way.
Preserved accuracy of records
Our tech team made sure that your data remains unaltered all the way through the migration process. All relations keep unaffected so you get data that are easy to browse and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export works
Getting ready for the Import
No import is possible without ground work.Hence, you should head over and create custom fields and agent profiles in Freshdesk. Also, be sure to disable triggers and automation rules.
Connect ServiceDesk Plus
When you’ve created all the profiles, you will have to grant the needed credentials to your ServiceDesk Plus. Without them, we won't have the ability to retrieve records, meaning that the migration process won't start.
Connect Freshdesk
The instant the ServiceDesk Plus is hooked up, you will need to provide the credentials for your Freshdesk. That is how out import wizard will know where to migrate the tickets and the rest of the support data.
Say what records to migrate
Let us know what sorts of data you wish to relocate. To ensure all the your information is transmitted accurately, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.
Test the service beforehand
Before we proceed to importing all the data to Freshdesk, you get a free test. During the demonstration, you will be able to see a small portion of your data in Freshdesk.
Import all support history to Freshdesk
After you checked the tool and ready to relocate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.