Import to Freshdesk from ServiceNow

If you tried to move your support history from ServiceNow to Freshdesk, it is likely you we’ve encountered some obstacles. And you are not alone because many help desk vendors want to trap down you into their ecosystem. But don’t worry, because there is an alternative that requires minimal time and energy.

Slim Import Options

Freshdesk does offer ways to import your records straight from Zendesk and Gmail. In cases where you’re migrating from some other help desk, then you need to either utilize their API or get your CSV document organized. Suffice to say, native import apps don’t function as expected.

Lack of a Qualified Staff

Another way to import info to Freshdesk is by using their API. However, you should have a dedicated IT expert who could perform this kind of a task.

In case you don’t have one already, you will have to find them. Nonetheless, there’s no guarantee that the code they will provide will get the work done.

Doing It Manually Is Generally High stakes

Lastly, there’s the case of importing tickets manually which could result in both good results and failure. Indeed, the experience can be either a challenge which can contribute to data corruption or you find a way to handle things yourself, which is highly unlikely.

Data Migration Should Be Easy

Importing data to Freshdesk shouldn’t be such a hindrance. In fact, it must be as effortless as one-two-three. Why waste your time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can do this with us!

Move from ServiceNow to Freshdesk

What Our Team Can Do for You

With years of expertise at hand, we are familiar with data migration like no one else.

Be it a help desk or some other form of ticketing program, we can move all your tickets, contacts, and more in just a couple of steps.

Here’s what you are going to be getting choosing our team of Freshdesk import experts!

Reduce or Prevent Downtime

Why spend hours or perhaps days controlling the migration process if you can let us take care of it? Reduce the time frame it takes move to Freshdesk; minimize issues for your employees and clients.

Testing Done Right

Every migration process should include a screening phase. Our experts ensured that one can make multiple checks prior to your migration allowing you to pinpoint any kind of flaws.

Take the Pain out of your Freshdesk import

The beauty of our tool is that you don’t have to install anything at all to begin with importing all of your tickets to Freshdesk. That's correct, no scripts, no documents are required.

Migrate tickets properly

We want you to have a piece of mind understanding that the tickets history gets to Freshdesk unchanged. That is why, we carefully test drive our migration method before every launch. We want you to have the very best experience possible and keep up the work on our solution.

Why You Should Use Our Service

Secure experience

We apprehend the value of your personal and ticket data. Therefore, we take all the necessary measures to secure it. All details you give us in the course of the import process is secret.

Assisted import

Our account manager will be glad to give answers to any questions you may have. And in addition help you throughout the import and confirm that everything operates the properly.

Sustained data accuracy

Our developers ensured that your support history remains unaltered in the course of the migration process. All the relations keep unaffected so you get records that are easy to search and utilize.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

How auto Freshdesk migration happens

Step

Preparing for the Import

No import is good without ground work.Hence, it is important to head over and set up custom fields and agent profiles in Freshdesk. On top of that, make sure you turn off triggers and automation rules.

Step

Link ServiceNow

Once you’ve created all the users, you will need to give the requested credentials to your ServiceNow. Without them, we won't have the ability to retrieve records, which means that the migration process won't begin.

Step

Link Freshdesk

Once the ServiceNow is hooked up, you have to grant the credentials for your Freshdesk. This way out import wizard can understand where to move the tickets and the rest of the support data.

Step

Tell what to import

Let us know what types of records you need to move. To make sure that all the your information is transferred properly, you will also need to map ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.

Step

Try the service upfront

Before we move on to importing all your records to Freshdesk, you get a no cost tryout. During the presentation, you will be able to check a small amount of your data in Freshdesk.

Step

Import all data to Freshdesk

Right after you evaluated the import tool and ready to migrate all your data, determine a quiet time when you get the least new tickets. And start the import!