Import to Freshdesk from SolarWinds Service Desk
If you tried to relocate your data from SolarWinds Service Desk to Freshdesk, quite likely you we’ve gone through some obstacles. And you are not alone because many help desk solutions try to lock down you into their ecosystem. But don’t worry, because there is an alternative that calls for little or no time and energy.
Slim Import Choices
Freshdesk does provide a solution to import your data straight from Zendesk and Gmail. If you’re migrating from some other source, then you need to either use their API or get your CSV document ready. Suffice to say, native import tools don’t function as expected.
Lack of a competent Personnel
An additional way to import data to Freshdesk is to use their API. But, you should have a dedicated IT expert who could complete this kind of a task.
And if you don’t have one already, you will have to find them. However, there’s very little guarantee that the script they will provide will get the job done.
Doing It Manually Can Be Risky
Lastly, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a nightmare which will contribute to data corruption or you manage to handle things on your own, which is extremely unlikely.
Data Migration Must Be Effortless
Importing data to Freshdesk shouldn’t be such a complication. In fact, it should be as effortless as one-two-three. Why waste your time on moving tickets from one place to another when you can work on winning your customers? Here’s how you can do this with us!
Move from SolarWinds Service Desk to FreshdeskWhat Our Team Can Do for You
With years of expertise at our disposal, we are familiar with data migration like no one else.
Be it a help desk or any other ticketing tool, we will relocate all your tickets, contacts, and more in just a couple of clicks.
Here’s the things you will undoubtedly be getting choosing our team of Freshdesk import experts!
Minimize or Eliminate Downtime
Why allocate work hours or in many cases days supervising the migration process if you can let us take care of it? Cut down the time needed to migrate to Freshdesk; minimize discomfort for your staff and customers.
Testing Done Right
Every migration process should involve a testing step. Our team ensured that you can perform various tests prior to starting your migration allowing you to detect any weak points.
Take the Pain out of your Freshdesk import
The greatest about our import wizard is that you don’t need to deploy a thing to start moving all your tickets to Freshdesk. That's correct, no scripts, no documents involved.
Migrate data properly
Have a piece of mind knowing that the tickets history arrives at Freshdesk unchanged. Therefore, we carefully test our migration method before every launch. We want you to have the best experience possible and continue to work on our solution.
Why You Should Use Our Service
Secure experience
We understand the value of your personal data and support history. Hence, we take all the necessary measures to secure it. Any of the information you provide us in the course of the import process is confidential.
Assisted import
Our team will be happy to give answers to any questions you may have. As well as guide you throughout the process and confirm that everything operates the properly.
Maintained accuracy of records
Our developers made sure that your help desk data stays unaltered all the way through the migration process. All connections stay unaffected so you get data that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk tickets export happens
Preparing for the Import
No import is good without preparation.Hence, you should go and set up custom fields and agent profiles in Freshdesk. Also, make sure to deactivate triggers and automation rules.
Link SolarWinds Service Desk
Once you’ve taken care of all the user profiles, you need to grant the required credentials to your SolarWinds Service Desk. Without them, we won't be able to fetch data, and therefore the migration process won't begin.
Link Freshdesk
Right after the SolarWinds Service Desk is connected, you will need to grant the credentials for your Freshdesk. That is how out import wizard will know where to transfer the tickets and the rest of the support data.
Tell what records to transfer
Let us know what types of data you wish to transfer. To ensure all the your data is moved properly, you will also need to map ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Test the tool before you start
Before we begin importing all the data to Freshdesk, you get a free of charge test. During the demonstration, you will be able to inspect a small amount of your data in Freshdesk.
Import all tickets to Freshdesk
Right after you tested out the tool and ready to move all your data, we suggest that you pick a time when your support customer support is the least busy and begin the import.
Hear from our satisfied customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automatic data import
If you want to see how the tool works, you may ask for a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our experts to help you out.