Import to Freshdesk from SolarWinds Web Help Desk

Say you tried to transfer your support history from SolarWinds Web Help Desk to Freshdesk, it is likely that you we’ve experienced some troubles. And you are not alone because many help desk providers want to lock down you into their ecosystem. But don’t worry, because there is an alternative that calls for no time and energy.

Limited Import Possibilities

Freshdesk does indeed provide you with ways to import your data straight from Zendesk and Gmail. In case you’re migrating from some other ticketing tool, then you need to either use their API or get your CSV document ready. Suffice to say, native import apps don’t function as you imagine.

Absence of a skilled Staff

An alternative way to import info to Freshdesk is by using their API. Though, you will need a dedicated IT skilled practitioner who could carry out this sort of a task.

And if you don’t have one already, you will have to find them. However, there’s very little guarantee that the code they will provide will be able to get the work done.

Doing It By hand Is Generally High stakes

Finally, there’s the case of importing tickets manually which could turn into both good results and failure. Indeed, the process can be either a challenge which may contribute to data corruption or you manage to execute things on your own, which is extremely unlikely.

Data Migration Can Be Straightforward

Importing records to Freshdesk shouldn’t be such a hindrance. In fact, it must be as simple as one-two-three. Why spend time on relocating tickets from one place to another when you can keep delivering outstanding service? Here’s a way to do this with us!

Move from SolarWinds Web Help Desk to Freshdesk

Ways Our Service Can Help

With many years of knowledge at hand, we understand data migration like no one else.

Be it a help desk or other sorts of ticketing program, we can migrate all your tickets, contacts, and more in just a couple of mouse clicks.

Here’s what you are going to be getting deciding to work with our team of Freshdesk import experts!

Cut down or Prevent Downtime

Why put in hours or perhaps days handling the migration process if you can leave it to us? Cut the time and effort it takes shift to Freshdesk; get rid of discomfort for your employees and consumers.

Testing Done Properly

Each migration process should have a screening step. Our specialists made sure that anyone can run multiple tests before starting your migration to allow you to pinpoint any kind of weak spots.

Simplify Your Freshdesk Import

The best benefit of our migration tool is that you don’t have to setup anything to begin relocating all the tickets to Freshdesk. That’s right, no developers, no documents involved.

Migrate support history the right way

We want you to have a piece of mind understanding that the support history reaches the destination unchanged. Hence, we thoroughly test our migration method before every launch. We want you to have the best experience possible and keep up the work on our solution.

3 Reasons to Choose Us

Risk-free experience

We apprehend the value of your personal data and support history. So, we do everything that depends on us to secure it. Any details you provide us throughout the time of the import process is confidential.

Get an import expert

Our account manager will be glad to resolve any questions you may have. And also lead you through the import and make sure that everything functions the properly.

Consistent data accuracy

Our tech team ensured that your support history stays unaltered during the migration process. All of the relations remain unaffected so you get data that are easy to search and work with.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The way auto Freshdesk migration functions

Step

Getting ready for the Import

No import is possible without ground work.Hence, it is important to go and set up custom fields and agent profiles in Freshdesk. In addition, be sure to disable triggers and automation rules.

Step

Connect SolarWinds Web Help Desk

When you’ve created all the users, you have to provide the necessary credentials to your SolarWinds Web Help Desk. Without them, we won't have the ability to get records, meaning that the migration process won't launch.

Step

Connect Freshdesk

When the SolarWinds Web Help Desk is hooked up, you have to give the credentials for your Freshdesk. That way out import wizard will understand where to migrate the tickets and the rest of the support data.

Step

Say what to import

Let us know what sorts of information you need to migrate. To ensure that all your information is relocated the right way, you will also need to match ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.

Step

Test drive the service upfront

Before we start importing all support records to Freshdesk, you get a cost-free trial. During the demo, you will be able to see a small portion of your data in Freshdesk.

Step

Import all records to Freshdesk

Once you checked the import wizard and ready to relocate all your tickets, determine a quiet time when you get the least new tickets. And start the import!