Import to Freshdesk from Spiceworks Cloud
Say you tried to migrate your support tickets from Spiceworks Cloud to Freshdesk, it is likely that you we’ve experienced some difficulties. And you are not alone as most help desk vendors want to trap down you into their ecosystem. But don’t worry, as there is a solution that requires no time and energy.
Slim Import Opportunities
Freshdesk does indeed give you ways to import your records straight from Zendesk and Gmail. If you’re migrating from a different help desk, then you should either utilize their API or get your CSV file ready. Suffice to say, native import tools don’t do the job as you imagine.
Absence of a proficient Staff
An alternative way to import data to Freshdesk is to make use of their API. However, you should have a dedicated IT specialist who can carry out this kind of a task.
In case you don’t have one already, you will need to find them. However, there’s no guarantee that the script they will come up with will be able to get the work done.
Doing It By hand Can Be High stakes
Lastly, there’s the case of importing tickets by hand which could result in both good results and failure. Indeed, the process can be either a nightmare which can result in data corruption or you find a way to handle things on your own, which is highly unlikely.
Data Migration Can Be Hassle-free
Importing data to Freshdesk shouldn’t be such a complication. In fact, it must be as effortless as one-two-three. Why waste your time on moving tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from Spiceworks Cloud to FreshdeskWays Our Service Can Help
With many years of practical experience at hand, we are familiar with data migration like no one else.
Be it a help desk or other sorts of ticketing tool, we can move all your tickets, contacts, and more in just a couple of clicks.
Here’s the things you are going to be getting choosing our team of Freshdesk import experts!
Cut down or Eliminate Downtime
Why put in work hours or perhaps days controlling the migration process if you can leave it to us? Minimize the time and effort it takes switch to Freshdesk; eliminate discomfort for your staff and consumers.
Testing Done Right
Each migration process should provide a screening phase. Our specialists made sure that you can run multiple checks before starting your migration so you can find any weak spots.
Take the Pain out of your Freshdesk import
The best part about our import service is that you don’t have to install anything to start moving all of your information to Freshdesk. That's correct, no scripts, no files are required.
Migrate support history adequately
Have a piece of mind understanding that the tickets history reaches the destination safely. Therefore, we carefully test drive our migration method before each release. We want you to have the best experience possible and continue to work on our solution.
Why You Should Use Our Service
Secure experience
We fully understand the value of your personal and ticket information. So, we do whatever depends on us to protect it. Any of the details you give us in the course of the import process is confidential.
Get an import expert
Our team will be glad to give answers to any questions you may have. As well as guide you throughout the import and confirm that everything operates the correct way.
Consistent accuracy of records
Our developers made sure that your support history remains unaltered during the migration process. All connections keep intact so you get records that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk migration happens
Preparing for the Import
No import is possible without preparation.Hence, make sure you head over and set up custom fields and agent profiles in Freshdesk. Also, make sure to deactivate triggers and automation rules.
Connect Spiceworks Cloud
When you’ve taken care of all the users, you will need to provide the required credentials to your Spiceworks Cloud. Without them, we won't be able to retrieve records, which implies that the migration process won't begin.
Connect Freshdesk
When the Spiceworks Cloud is connected, you need to grant the credentials for your Freshdesk. That way out import wizard will know where to relocate the tickets and the rest of the support data.
Tell what records to import
Let us know what sorts of historical records you would like to move. To ensure that all your data is relocated properly, you will also need to map ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Try out the tool upfront
Before we start importing all ticket records to Freshdesk, you get a no cost trial. During the demonstration, you will be able to check out a small amount of your data in Freshdesk.
Import all records to Freshdesk
Right after you tested the tool and ready to move all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you are able to request a free demonstration where you will get a chance to test things out in advance.
Import to Freshdesk together with our expert
If moving things on your own just isn’t your cup of tea, you may always ask our professionals to help you out.