Import to Freshdesk from Spiceworks

If you tried to relocate your data from Spiceworks to Freshdesk, it is likely you we’ve gone through some obstacles. And you are not alone because many help desk vendors want to lock down you into their ecosystem. But don’t worry, as there is an alternative that requires no time and effort.

Limited Import Choices

Freshdesk does provide a solution to import your data straight from Zendesk and Gmail. If you’re migrating from some other help desk, then you need to either use their API or get your CSV file organized. Suffice to say, native import apps don’t work as you imagine.

Lack of a competent Personnel

An additional way to import records to Freshdesk is to use their API. But, you will need a dedicated IT expert who could fulfill such a task.

And if you don’t have one already, you will need to find them. Nonetheless, there’s no guarantee that the code they will write will be able to get the task done.

Doing It Manually Is Often Risky

Finally, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a challenge which can contribute to data corruption or you manage to handle things yourself, which is highly unlikely.

Data Migration Must Be Effortless

Importing records to Freshdesk shouldn’t be such a challenge. In fact, it should be as simple as one-two-three. Why spend time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s a way you can do this with us!

Move from Spiceworks to Freshdesk

What Our Team Can Do for You

With years of experience at our disposal, we understand data migration like no one else.

Be it a help desk or any other ticketing application, we will relocate all your tickets, contacts, and more in just a couple of clicks.

Here’s the things you will undoubtedly be getting deciding to work with our team of Freshdesk import experts!

Minimize or Eradicate Downtime

Why allocate work hours or in many cases days handling the migration process if you can let us take care of it? Cut the amount of time it takes move to Freshdesk; minimize issues for your support agents and customers.

Testing Done Properly

Every migration process should involve a testing step. Our team ensured that anyone can do several tests before you start your migration to allow you to find all the weak points.

Simplify Your Freshdesk Import

The beauty of our import wizard is that you don’t need to deploy a thing to start relocating all of your tickets to Freshdesk. That’s right, no scripts, no documents are required.

Migrate data correctly

Have a piece of mind knowing that the support history arrives at Freshdesk unchanged. Hence, we rigorously test our migration method before each launch. We want you to have the very best experience possible and always work on our solution.

3 Reasons to Choose Us

Risk-free experience

We understand the value of your personal data and support history. Hence, we take all the necessary measures to secure it. Any info you provide us in the course of the import process is secret.

Assisted import

Our agents will be happy to resolve any questions you may have. As well as lead you through the import and make sure that everything operates the properly.

Maintained accuracy of records

Our tech team made sure that your help desk data stays unaltered all the way through the migration process. All relations keep unaffected so you get data that are easy to browse and utilize.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

How automated Freshdesk tickets export functions

Step

Getting ready for the Import

No import is good without prep work.Hence, you should go and set up custom fields and agent profiles in Freshdesk. Also, be sure to disable triggers and automation rules.

Step

Link Spiceworks

Once you’ve set up all the user profiles, you need to grant the required credentials to your Spiceworks. Without them, we won't have the ability to retrieve records, and therefore the migration process won't begin.

Step

Link Freshdesk

Right after the Spiceworks is linked, you will need to give the credentials for your Freshdesk. That is how out import wizard will know where to migrate the tickets and the rest of the support data.

Step

Say what records to transfer

Let us know what types of data you wish to transfer. To ensure all the your information is migrated correctly, you will also need to match ticket fields. Let us know how you want fields to be mapped and we will do all the job for you.

Step

Try the import wizard before you start

Before we begin importing all the data to Freshdesk, you get a cost-free test. During the demonstration, you will be able to see a small portion of your data in Freshdesk.

Step