Import to Freshdesk from SuperOps
Say you tried to transfer your support tickets from SuperOps to Freshdesk, chances are high you we’ve encountered some obstacles. And you are not alone as many help desk providers want to lock down you into their ecosystem. But don’t worry, as there is an alternative that calls for no time and energy.
Slim Import Possibilities
Freshdesk does indeed provide you with a way to import your records directly from Zendesk and Gmail. In cases where you’re migrating from another ticketing tool, then you should either use their API or get your CSV file ready. Suffice to say, out of the box import apps don’t function as expected.
Absence of a skilled Team
An alternative way to import data to Freshdesk is to make use of their API. Yet, you need a dedicated IT expert who will be able to fulfill this sort of a task.
And if you don’t have one already, you will need to find them. However, there’s very little guarantee that the code they will provide will get the task done.
Doing It By hand Can Be High stakes
Lastly, there’s the case of importing tickets manually which can contribute to both success and failure. Indeed, the experience can be either a challenge which may result in data corruption or you manage to execute things on your own, which is extremely unlikely.
Data Migration Can Be Straightforward
Importing data to Freshdesk shouldn’t be such a hurdle. In fact, it must be as easy as one-two-three. Why waste time on transferring tickets from one place to another when you can keep delivering outstanding service? Here’s a way to achieve this with us!
Move from SuperOps to FreshdeskWays Our Service Can Help
With many years of practical experience under our belt, we know data migration like no other.
Be it a help desk or other sorts of ticketing software, we can transfer all your tickets, contacts, and more in just a few steps.
Here’s what you will be getting with the help of our team of specialists!
Cut down or Eliminate Downtime
Why put in hours or even days managing the migration process when you can let us take care of it? Minimize the amount of time it takes move to Freshdesk; reduce discomfort for employees and consumers.
Testing Done Right
Each migration process should have a screening phase. Our experts ensured that anyone can do multiple tests before you begin your migration so that you could identify any kind of weak spots.
Take the Pain out of your Freshdesk import
The greatest benefit of our migration tool is that you don’t have to set up anything at all to begin with relocating all the information to Freshdesk. That's correct, no developers, no documents involved.
Migrate support history adequately
We want you to have a piece of mind understanding that everything you're importing gets to Freshdesk successfully. Therefore, we thoroughly test our migration method before each launch. We want you to have the excellent experience possible and keep up the work on our solution.
Why You Should Use Our Service
Secure experience
We fully understand the value of your personal and ticket information. Therefore, we take all the necessary measures to safeguard it. Any of the details you provide us throughout the time of the import process is confidential.
Get an import expert
Our team will be glad to answer any questions you might have. And in addition lead you throughout the import and confirm that everything functions the properly.
Consistent data accuracy
Our developers ensured that your data remains unaltered in the course of the migration process. All the relations remain intact so you get data that are easy to browse and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk export works
Preparing for the Import
No import is possible without preparation.Hence, make sure you head over and create custom fields and agent profiles in Freshdesk. On top of that, be sure to deactivate triggers and automation rules.
Connect SuperOps
When you’ve taken care of all the profiles, you will have to give the needed credentials to your SuperOps. Without them, we won't have the ability to get records, and therefore the migration process won't launch.
Connect Freshdesk
When the SuperOps is connected, you need to provide the credentials for your Freshdesk. This way out import wizard can understand where to relocate the tickets and the rest of the support data.
Tell what to migrate
Let us know what sorts of information you would like to relocate. To make sure that all the your information is migrated the right way, you will also need to map ticket fields. Let us know how you want fields to be matched and we will do all the job for you.
Try and test the tool beforehand
Before we start importing all support records to Freshdesk, you get a free tryout. During the presentation, you will be able to check out a small amount of your data in Freshdesk.
Import all records to Freshdesk
After you tested out the import tool and ready to relocate all your data, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy customers
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If moving things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.