Import to Freshdesk from SupportBee

Say you tried to migrate your tickets and related data from SupportBee to Freshdesk, there is a good chance you we’ve experienced some obstacles. And you are not alone as many help desk vendors try to trap down you into their ecosystem. But don’t worry, because there is a solution that requires virtually no time and energy.

Limited Import Opportunities

Freshdesk does indeed give you a solution to import your data straight from Zendesk and Gmail. In case you’re migrating from another help desk, then you need to either utilize their API or get your CSV document organized. Suffice to say, out of the box import apps don’t function as you imagine.

Absence of a proficient Personnel

An alternative way to import records to Freshdesk is with their API. But, you should have a dedicated IT expert who will be able to achieve this kind of a task.

In case you don’t have one already, you will have to find them. Nonetheless, there’s no guarantee that the code they will provide will be able to get the task done.

Doing It By hand Is Often Risky

Finally, there’s the case of importing tickets by hand which may lead to both good results and failure. Indeed, the experience can be either a nightmare which can contribute to data corruption or you find a way to handle things yourself, which is highly unlikely.

Data Migration Can Be Hassle-free

Importing records to Freshdesk shouldn’t be such a challenge. In fact, it should be as easy as one-two-three. Why waste your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way you can do this with us!

Move from SupportBee to Freshdesk

Ways Our Service Can Help

With many years of knowledge at our disposal, we know data migration like no one else.

Be it a help desk or other sorts of ticketing application, we will relocate all your tickets, contacts, and more in just a couple of mouse clicks.

Here’s the things you will undoubtedly be getting with the help of our team of Freshdesk import experts!

Cut down or Eradicate Downtime

Why put in work hours or in many cases days dealing with the migration process if you can let us take care of it? Cut the time and work needed to switch to Freshdesk; eliminate issues for employees and clients.

Testing Done Properly

Each migration process should provide a testing step. Our specialists ensured that you can carry out a number of checks prior to your migration so that you can find any kind of flaws.

Simplify Your Freshdesk Import

The beauty of our import service is that you don’t need to deploy anything to begin moving all of your tickets to Freshdesk. That’s right, no scripts, no files are required.

Migrate support history the right way

Have a piece of mind knowing that everything you're importing reaches Freshdesk successfully. That is why, we carefully test drive our migration method before every release. We want you to have the excellent experience possible and keep up the work on our solution.

3 Reasons to Choose Us

Risk-free experience

We realize the value of your personal data and support history. So, we take all the necessary measures to safeguard it. All data you give us in the course of the import process is secret.

Get an import expert

Our agents will be happy to answer any questions you may have. And also guide you throughout the process and make sure that everything operates the correct way.

Consistent accuracy of records

Our tech team made sure that your help desk data stays unaltered during the migration process. All of the connections keep unaffected so you get records that are easy to search and utilize.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The way automated Freshdesk tickets export works

Step

Getting ready for the Import

No import is possible without prep work.Hence, we suggest you go and set up custom fields and agent profiles in Freshdesk. In addition, make sure to turn off triggers and automation rules.

Step

Connect SupportBee

When you’ve set up all the user profiles, you need to provide the needed credentials to your SupportBee. Without them, we won't be able to retrieve data, which means that the migration process won't begin.

Step

Connect Freshdesk

When the SupportBee is linked, you will have to provide the credentials for your Freshdesk. That way out import wizard will understand where to migrate the tickets and the rest of the support data.

Step

Say what records to transfer

Let us know what sorts of historical records you want to transfer. To ensure that all the your data is transmitted properly, you will also need to match ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.

Step

Try the import wizard before you start

Before we start importing all ticket data to Freshdesk, you get a totally free trial. During the demo, you will be able to see a small amount of your data in Freshdesk.

Step

Import all records to Freshdesk

After you checked the import wizard and ready to move all your data, we recommend that you pick a time when your support customer support is the least busy and initiate the import.