Import to Freshdesk from SupportPal
Say you tried to migrate your tickets and related data from SupportPal to Freshdesk, it is likely that you we’ve gone through some troubles. And you are not alone as many help desk vendors try to lock down you into their ecosystem. But don’t worry, because there is a solution that requires virtually no time and energy.
Limited Import Opportunities
Freshdesk does indeed give you a way to import your records directly from Zendesk and Gmail. In case you’re migrating from another help desk, then you should either use their API or get your CSV document ready. Suffice to say, out of the box import tools don’t do the job as expected.
Absence of a proficient Team
One more way to import info to Freshdesk is with their API. However, you may need a dedicated IT skilled practitioner who will be able to perform this type of a task.
And if you don’t have one already, you will have to find them. However, there’s no guarantee that the script they will come up with will get the job done.
Doing It By hand Is Generally Risky
Finally, there’s the case of importing tickets by hand which can result in both success and failure. Indeed, the process can be either a nightmare which can result in data corruption or you manage to execute things on your own, which is highly unlikely.
Data Migration Needs To Be Hassle-free
Importing records to Freshdesk shouldn’t be such an obstacle. In fact, it should be as easy as one-two-three. Why spend your time on relocating tickets from one place to another when you can work on winning your customers? Here’s a way you can achieve this with us!
Move from SupportPal to FreshdeskWays Our Service Can Help
With many years of experience under our belt, we know data migration like no other.
Be it a help desk or some other type of ticketing software system, we will move all your tickets, contacts, and more in just a few mouse clicks.
Here’s the things you will be getting with the help of our team of specialists!
Minimise or Prevent Downtime
Why spare work hours or even days managing the migration process when you can leave it to us? Cut down on the time frame needed to switch to Freshdesk; get rid of discomfort for company and clients.
Testing Done Properly
Each migration process should provide a testing phase. Our team made sure that you can make various tests before starting your migration to enable you to isolate any of the flaws.
Simplify Your Freshdesk Import
The greatest benefit of our import service is that you don’t need to install a thing to begin moving all of your information to Freshdesk. That's correct, no developers, no files are required.
Migrate data to Freshdesk correctly
Have a piece of mind knowing that everything you're importing arrives at the destination successfully. Therefore, we meticulously test our migration method before every release. We want you to have the excellent experience possible and continuously work on our solution.
3 Reasons to Choose Us
Risk-free experience
We realize the value of your personal and ticket information. Hence, we do whatever depends on us to safeguard it. Any of the information you provide us throughout the time of the import process is confidential.
Get an import expert
Our account manager will be happy to answer any questions you might have. And also guide you throughout the process and confirm that everything functions the proper way.
Preserved accuracy of records
Our tech team made sure that your data remains unaltered all the way through the migration process. All of the connections keep intact so you get data that are easy to search and work with.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export works
Getting ready for the Import
No import is possible without ground work.Hence, we suggest you head over and create custom fields and agent profiles in Freshdesk. In addition, make sure to deactivate triggers and automation rules.
Connect SupportPal
When you’ve created all the profiles, you will need to grant the requested credentials to your SupportPal. Without them, we won't be able to retrieve data, meaning that the migration process won't launch.
Connect Freshdesk
The instant the SupportPal is hooked up, you will have to provide the credentials for your Freshdesk. That is how out import wizard will understand where to import the tickets and the rest of the support data.
Say what records to migrate
Let us know what sorts of historical records you want to move. To ensure all your data is transferred accurately, you will also need to map ticket fields. Let us know the way you want fields to be matched and we will do all the job for you.
Try and test the service beforehand
Before we proceed to importing all ticket data to Freshdesk, you get a free test. During the demo, you will be able to review a small amount of your data in Freshdesk.
Import all support history to Freshdesk
After you tested the import wizard and ready to move all your data, we recommend that you pick a time when your support customer support is the least busy and initiate the import.
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data import
If you want to observe how the tool works, you can request a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If importing things on your own just isn’t your cup of tea, you may always ask our specialists to help you out.