Import to Freshdesk from Syncro
Say you tried to move your support tickets from Syncro to Freshdesk, it is likely you we’ve encountered some difficulties. And you are not alone because many help desk solutions want to lock down you into their ecosystem. But don’t worry, because there is a solution that calls for no time and energy.
Few Import Options
Freshdesk does indeed offer a way to import your data directly from Zendesk and Gmail. If you’re migrating from some other source, then you need to either use their API or get your CSV document organized. Suffice to say, native import apps don’t function as you imagine.
Absence of a Qualified Team
One more way to import info to Freshdesk is to make use of their API. Though, you need a dedicated IT specialist who could carry out this kind of a task.
And if you don’t have one already, you will have to find them. Nonetheless, there’s very little guarantee that the code they will provide will be able to get the work done.
Doing It By hand Is Generally High stakes
Last of all, there’s the case of importing tickets manually which can turn into both success and failure. Indeed, the process can be either a challenge which will contribute to data corruption or you manage to execute things yourself, which is extremely unlikely.
Data Migration Needs To Be Easy
Importing information to Freshdesk shouldn’t be such a hindrance. In fact, it must be as easy as one-two-three. Why waste time on moving tickets from one place to another when you can keep delivering outstanding service? Here’s how you can do this with us!
Move from Syncro to FreshdeskWays Our Service Can Help
With many years of experience under our belt, we know data migration like no other.
Be it a help desk or some other type of ticketing program, we can migrate all your tickets, contacts, and more in just a few clicks.
Here’s what you will be getting with the help of our team of specialists!
Minimise or Prevent Downtime
Why spare hours or even days dealing with the migration process when you can leave it to us? Cut down on the time and effort it takes migrate to Freshdesk; avoid issues for your employees and consumers.
Testing Done Correctly
Each migration process should include a screening step. Our experts made sure that anyone can run multiple tests before you begin your migration so that you can pinpoint any kind of weak spots.
Make your Tickets Import Easy
The greatest about our tool is that you don’t have to setup anything at all to start relocating all your tickets to Freshdesk. Exactly, no developers, no files involved.
Migrate data to Freshdesk correctly
We want you to have a piece of mind understanding that everything you're importing gets to the destination unchanged. For that reason, we carefully test our migration method before every release. We want you to have the very best experience possible and keep up the work on our solution.
Why Work with Us
Safe experience
We fully understand the value of your personal data and support history. Therefore, we do everything that depends on us to secure it. The details you provide us throughout the time of the import process is secret.
Get an import expert
Our account manager will be glad to answer any questions you might have. As well as lead you through the import and ensure that everything functions the proper way.
Preserved data accuracy
Our development team ensured that your data stays unaltered in the course of the migration process. All relations stay unaffected so you get data that are easy to search and utilize.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way auto Freshdesk export works
Arranging the Import
No import is possible without ground work.Hence, make sure you go and create custom fields and agent profiles in Freshdesk. Also, be sure to switch off triggers and automation rules.
Connect Syncro
When you’ve created all the profiles, you have to give the required credentials to your Syncro. Without them, we won't have the ability to fetch records, and therefore the migration process won't launch.
Connect Freshdesk
The instant the Syncro is hooked up, you need to provide the credentials for your Freshdesk. This way out import wizard will know where to import the tickets and the rest of the support data.
Tell us what to migrate
Let us know what sorts of records you would like to migrate. To make sure that all your information is relocated properly, you will also need to match up ticket fields. Let us know the way you want fields to be mapped and we will do all the job for you.
Test the service beforehand
Before we proceed to importing all your records to Freshdesk, you get a totally free tryout. During the demonstration, you will be able to review a small portion of your data in Freshdesk.
Import all support history to Freshdesk
After you tried the tool and ready to relocate all your tickets, determine a quiet time when you get the least new tickets. And start the import!
Hear from our happy clients
Great - the migration from Help Scout to Freshdesk worked very smoothly!
The tool is really excellent and can easily transfer data from one help desk to another without any loss ... I highly recommend!
Great and easy to use service. Made switching from one ticketing system to another very smooth and kept all existing tickets and data. Thanks.
Automated data migration
If you want to observe how our tool works, you can ask for a free demonstration where you will get a chance to test things out beforehand.
Import to Freshdesk together with our expert
If relocating things on your own just isn’t your cup of tea, you can always ask our specialists to help you out.